Rupesh Namdeo

Experience

• 

  ElectroComp Maintenance Services,

  Oct 1997 - Sept 2000

  Customer Service Representative

  Worked on Installation and Configuration & Trouble shoots on OS - Dos Ver. 5, 6, 6.22, Window Version 3.1, 3.11, 95, 98, And Novell NetWare server boot by Config.sys and Autoexec.bat files with Configured Boot ROM in Ethernet card BNC Cabling in TISS, BARC, Lakme Ltd etc.It was well Experience with well colleagues and Management.

• 

  Vakrangee Softwares Limited, Mumbai

  Jul 2002 - Jul 2003

  Hardware Engineer

  Handled Government Election data, Process Data Entry with company’s software and data printing.It was well Experience with well colleagues and Management.

• 

  MODI CONSULTANTS LTD

  Aug 2003 - Jun 2007

  IVRS Engineer

  Maintained IVRS AMC and new project installations on site Reputed clients link Indian Railways, BSE, MTNL VSNL, Etc.

• 

  Allied Digital Services Limited

  Sept 2007 - now

  Global Certified PMP with 18+ years of overall IT experience in IT Infrastructure, good exposure in team building and having technical expertise which are required to operate Projects smoothly across multiple domains with proven track record of successful project service delivery and maintaining high quality standards. Demonstrated True Leadership through empowering team to become self-organized and motivated them towards a common goal. o Develop a well-informed Infrastructure & team-building approach and monitor the transition.o Interaction with multiple Client’s and stakeholders for open items and publishing progressive updates.o Manage End User Support, Remote Support, IT Assets, Network coordination and Billing Services.o Look after continuous service delivery level improvement.o Responsible for ensuring smooth service delivery of Allied services at customer locations as per agreed contract and working with offshore team as mediator. Validate daily service availability and health check.o Ensuring Daily, Weekly, Monthly reports are shared with accuracy and with proper analysis.o Manage team performance and responsible for the overall development of the team.o Manages training to improve the efficiency of the team and ensure discipline within the team (timing, communication skills, dress code, punctuality, dos and don’ts, training, and reports, etc.).o Manages technical interviews, analyses the candidate’s technical knowledge, communication skills, and basic knowledge with the HR team.o Maintain knowledge management for good practice and process implementation.o Manages the quality of services as per customer expectations. o Share best practices, insights, and expertise with others. Show less Briefed teams on daily objectives and motivated them to achieve individual and group goals. Resolved escalations from customer care members quickly and appropriately to maintain team satisfaction and focus. Resolved escalations from customer care members quickly and appropriately to maintain team satisfaction and focus. Motivated staff to build positive, productive workplaces with excellent satisfaction and retention ratings. Reduced customer hold times by improving call routing systems, maximizing team efficiency. Identified and resolved customer complaints calmly and professionally to uphold service excellence. Scheduled staff rotas to meet peak and seasonal call traffic for efficient, reliable customer care provisions. Remained actively involved in day-to-day team activity, leading by example to achieve KPIs. Developed a culture of continuous growth through KPI implementation and regular process reviews. Analyzed operational metrics to identify areas for improvement and plan strategic action. Show less Maintained users' technical issues for desktop, laptop, server, and client in Pidilite Industries Ltd. as a site in chargeMaintained eight locations at time of Same clinent.Maintained all servers, network, desktop, laptop, printer installation and troubleshooting, and windows (XP-SP3, 2K7, Novell Netware, domain, and work group),Maintained server 2003 and Tally ERP-9 server data and all Tally user issues, MS-Office 2k7, 2010, application packages, Internet & Intranet, MS-Outlook, Thunder Mail,Maintained network settings, LAN/WAN installation and troubleshooting, UTP cable crimping with an RJ-45 connector, etc. Show less

  • Lead Technical Specialist, Project Manager

    Aug 2022 - now

  • System Administrator

    Nov 2021 - Aug 2022

  • Lead Customer Service Representative

    Apr 2012 - Oct 2021

  • Customer Service Representative

    Sept 2007 - Mar 2012