Nick Yeo

Experience

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  Crestwood Hills Rec Center

  May 2012 - Aug 2013

  Lifeguard
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  Chick-fil-A-Franchise

  May 2012 - Dec 2015

  Team Leader

  - Managed front of house and kitchen teams; delegated roles to maximize efficiency, motivated employees, resolved customer issues - Led closing shifts; verified cash register money balances, oversaw and inspected dining room and kitchen cleanup, monitored and minimized labor costs- Trained new employees; coached and provided feedback on proper customer interaction and food preparation, developed corporate values, mentored on areas of improvement- Oversaw catering orders; supervised, helped prepare and delivered food in a timely fashion Show less

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  Cherokee Country Club

  Apr 2014 - Sept 2014

  Lifeguard
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  Dead End BBQ

  May 2016 - May 2017

  Server

  - Served guests with quick, accurate and friendly interaction; ensured all guests had a pleasant dining experience- Performed catering duties for special events; arrived on time, set up and served in aesthetically pleasing fashion

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  Knoxville Orthopaedic Clinic (KOC)

  May 2017 - Oct 2018

  Medical Scribe

  - Documented Physicians’ interaction with patient; assured comprehensive information was inputted into health records, guaranteed compliance with government standards and accurate billing to insurance companies- Created the Physicians’ orders for surgical procedures and diagnostic tests; verified orders were consistent and accurate, leading to streamlined approval from insurance companies and scheduling of procedures- Trained new employees; educated on work procedures and practice standards, discussed personal preferences of specific Physicians, fostered consistency and accurate documentation Show less

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  Nissan Motor Corporation

  Oct 2018 - Aug 2019

  Vehicle Operations Analyst

  - Distributed sales and inventory figures to executives, competitors, and industry analysts; analyzed performance relative to sales objectives and competitors, led to company decisions on incentives and advertising- Initiated creation of sales forecasts; produced raw forecasts for managers then fine-tuned as instructed, built presentation deck to be presented to executives- Produced historical sales and trends for both Nissan and automotive industry as requested; consulted other employees on how to interpret information and any further potential insights- Revamped old processes and created new processes to support reporting and forecasting of sales; streamlined handling of data as it came in, allowed for new insight into data from old sources in a simplified format Show less

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  University of Tennessee, Knoxville

  Jan 2020 - Dec 2020

  Graduate Teaching Assistant
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  Capital One

  Jun 2020 - Aug 2020

  Business Analyst

  - Developed a model that analyzed thirty variables and produced score signifying how likely a given transaction was false fraud; estimated savings ranged between $18-72 million annually- Wrote complex SQL scripts which pulled messy data from multiple tables containing billions of rows; final product was a single table with cleaned data for target group containing 30 million rows- Built machine learning algorithms that utilized K Nearest Neighbors and Gradient Boosted Trees; the algorithms identified significant predictors and rank-order predictor importance- Outlined implementation strategy recommending immediate next steps and vision for the model at final destination; created roadmap illustrating how to reach final destination quickly Show less

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  Red Castle Human Capital

  Aug 2020 - Dec 2020

  Graduate Fellow
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  Pilot Company

  Dec 2020 - now

  • Big Data Engineer II

    May 2024 - now

  • Data Strategist III

    Jun 2023 - May 2024

  • Data Strategist II

    Dec 2020 - Jun 2023