Stella Zlateva

Experience

• 

  Pfizer

  Sept 2004 - now

  -Manage proper and timely daily customer orders, customer complaints and invoicing to customers;-Maintain excellent relationship with customers and LSP ;-Manage accurate picking of customer orders ensuring that the correct material, batch number and quantity are assembled to meet the customer order requirements following the best logistic practices for Inventory optimization;-Ensure compliance with company's quality standards for purchase order processing ;-Monitor and ensure on time product supply to wholesalers ;-Assist internal/external stakeholders (marketing, sales, regulatory) on logistic and customer service issues, develop solutions to routine problems ;-Support local business strategies and objectives by developing and implementing adequate solutions for improving customer services in compliance with company standards ;-Keep regular contact internally and externally performing day to day business support;-Maintain correct Sales Database;-Maintain price lists updates ;-Actively participate in preparation of contracts, commercial policies with direct customers ensuring that best practices and procedures are implemented in compliance with applicable legal standards and relevant corporate quality standards;-Donation & Samples Requests Management ;-Ensure proper revenue recognition following company policies ;-On-time payment monitoring on a weekly basis ;-Work with the LSP to assure inventory accuracy is maintained via execution of cycle counts, annual physical inventory, analysis and reconciliations ;-Monitor and prepare reports on account receivables and coordination of the overdue amounts on a monthly basis ;-Create, check and monitor accruals on a monthly basis;-Net Revenue validation and verification ;-Create customers' compensation requests based on evidence ;-Stock Level Dashboard review and analyze ;-Ensure strict control over the expenses made according to ABC method; Show less -Perform and coordinate regular payment runs;-Exchange Platform for currency conversion ;-Coordination and administration of Credit Cards and other bank related issues;-Accounts Receivables coordination; AR balance and coordination of the overdue amounts, etc; Reporting DSO vs. Budget;-Control Reporting: Clinical Trial division Reporting - Direct/Indirect; Ad-hoc; Budget; Quarterly Invoice verification & other reporting;-Legal Expenses: Coordination and administration of the legal services provided ;Review and reporting of the costs;-Regular Financial reporting (P&L, OP, LE, ad-hoc) ensuring accuracy and keeping deadlines (system used: HFM, Mosaic, Showcase, GMX, Sun)Logistic Support and back-up:- Demand Management support and back-up: Customer complaints; Product Quality Complaints-Customer Service support and back-up: Day-to-day activities; Credit notes processing; Accruals on sales preparation; -Supply policy support; Sales/Forecasting Tool maintenance-Ensuring accuracy of Invoices, CN, accruals, reversals; adjustments (system used Showcase) Show less - Booking /reviewing day to day transactions, month end closing and management reporting.-Ensuring the quality, accuracy and timeliness of the month-end close;-Leading team of Junior Accountants-Analyzing and resolving discrepancies and complex technical accounting issues;-Fixed Assets Management;-Cash Count;-Bank reconciliation;-Representative taxes;-Visa management;-Pre-closing activities;-ER booking-Generate payments (Citi Direct; Citi Treasury)-Intercompany Invoicing;-Hyperion Quarterly Reporting(Supplemental Reporting);-Ad hoc reports;-Payroll calculation and administration;-Participate in projects and other initiatives;-Ensure “Good” Corporate Audit Report on financial issues Show less

  • Commercial/Customer Service Manager

    Jan 2018 - now

  • Logistic and Customer Service

    Mar 2013 - Jan 2018

  • Finance and Logistic Specialist

    Feb 2012 - Mar 2013

  • Accountant

    Sept 2008 - Feb 2012

  • Junior Accountant

    Sept 2006 - Sept 2008

  • Receptionist

    Sept 2004 - Sept 2006