Lisa Cifaldi

Experience

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  Wheaton Franciscan Healthcare - St. Joseph Hospital

  Jan 2001 - Jan 2006

  Department Manager/ Clinical Coordinator

  Directed daily operations and managed up to 30 team members in 3 units, including respiratory care services and sleep lab for a combined budget of $3M. Served as clinical liaison with hospital department heads, administrators, and physicians. Ensured compliance with Quality Assurance and Joint Commission standards. Developed policies and procedures; led strategic planning.- Initially employed as Respiratory Therapist, promoted to Manager after 6 months of service.- Led the development and implementation of an Outpatient Asthma Clinic. Show less

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  APS Healthcare

  Jan 2003 - Jan 2006

  Training Director

  Managed program services and administration, involving 100 employees servicing 4 business sites and a workforce of 1,200. Designed and implemented intuitive training programs and learning support tools for e-learning and classroom applications, both internal and external. Designed and taught programs for management training and personnel orientation. Consulted with IT, sales, and marketing teams.- Initiated State of Wisconsin Medicaid Disease Management program for > 50 participants.- Developed procedure manuals used by medical management in corporate and remote locales. Show less

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  Smiths Medical North America

  Oct 2006 - now

  Led clinical support services for customers and internal personnel, working closely with senior management, sales, marketing and engineering staff. Created continuing education programs in multiple formats. Established Learning Management System (LMS). Developed business programs based on customer/patient needs. Presented healthcare continuing education programs at multiple levels including national conferences. Planned and coordinated internal and external training. Led global teams to analyze customer feedback and develop new learning products.- Developed and launched a LMS with > 10 products and e-learning modules.- Designed and implemented Spectro Logix and Spectro Logix Clinical Analysis software.- Recipient of 2013 Professional Services Award (Peer Honors).- Created customer-centric educational information, including pocket guides, skills assessments, and user manuals. Show less

  • Sales Account Manager

    Oct 2013 - now

  • Manager Professional Services

    Oct 2006 - Oct 2013