Irish Dioseime Ignacio

Experience

• 

  SmarterVA

  Jan 2018 - Jul 2020

  Virtual Assistant

  - Administrative Support - Handled various administrative tasks such asmanaging emails, scheduling appointments, organizing calendars, handlingtravel arrangements, and preparing reports.- Conducted online research, gather data, and compile information on specifictopics as required by my client.- Was assigned as the hiring personnel responsible for reviewing applicants'CVs for the position they applied for and conducting the initial interviews.- Was tasked with processing employee payroll based on their work hoursand rates within a month. Show less

• 

  Ubiquity

  Aug 2020 - Dec 2023

  Real Time Analyst

  - Real Time Monitoring - Monitor agent status in real-time. Monitorsinbound operations to ensure optimal staffing levels. Evaluateadherence and take immediate action to improve performance.- Reporting and Documentation - Work closely with the operations teamto analyze and help improve their delivery processes. Generate ideasfor process and service improvement planning. Produce daily, biweeklyand monthly internal reports.- Identifying Issues - Detect issues or anomalies as they arise, analyzingthe data to pinpoint the root cause promptly. This can involve networkdisruptions, service outages, or any deviations from expectedperformance. Show less

• 

  Wintellisys, Inc.

  Feb 2024 - now

  Assistant to Chief Executive Officer