Eric Diaz

Experience

• 

  Minolta

  Apr 1981 - Apr 2001

  Branch Service Manager
• 

  Kyocera

  Jan 2001 - Feb 2003

  Vice President Of Service
• 

  Twin Forks Office Products

  Apr 2003 - Dec 2005

  Branch Service Manager
• 

  Konica Minolta Business Solutions U.S.A., Inc.

  Dec 2005 - now

  Branch Service Manager

  Develop and implement strategic repositioning, restructuring of service standards that increase service profitability with a profit margin that increased by -6% to 34%. Manage 12 staff, promoting a keen focus on raising standards of services, risk management, and client services, capitalized on technological advantages of a web-based economy.Key Accomplishments:• Increased client satisfaction achieving a 'call matrix' goal of 103%, ensuring sufficient staff, inventory adequacy, and workflows that escalate productivity. • Established successful deployment of services and labor through oversight of installations and departmental responsibility. • Immediately resolved client issues related to service, escalating to proper departments for remediation. • Conduct monthly staff meetings to review stats and performance, identify opportunities for additional training, and offer incentives or awards for those achieving service goals. Show less