Rizwan A.K

Experience

• 

  Post Centre Ltd

  Sept 2015 - Feb 2018

  Technical Support Specialist

   End-user support for Windows infrastructure. Ticket Logging and Engineer Assignment for Incident/Service/Change request.  Supporting users remotely using remote tools (Remote desktop, Remote assistance, Team Viewer, VNC viewer). Providing complete desktop support Upgrading, Installation and troubleshooting on Windows clients/Server, Printers and Scanners, Barcode Scanners, PDA Devices. Giving support to customer and staff in any kind of HW/SW and network issues. Work with and set up of Windows 2008/2012 Active Directory. Managing User profiles and Policies. Configure and implement Group Policy Objects in AD. Maintain and support backups for servers and clients. Prepare Meeting room for meetings. Set PC, laptops with projector or LED screen. Maintained inventory of all desktop computers, software licenses and other network devices. Providing support for WIFI connectivity on mobiles, tablets and laptops. Support for Access Point. Troubleshooting different LAN\WAN issues. Experience with the Microsoft Office family of products to include Word, Excel and Power Point in order to support users with general use questions. Experience with Adobe Photoshop CC, Light Room, Illustrator in order to support with general use question. Show less

• 

  Micireds network technologies

  May 2018 - Sept 2019

  Network Administrator

   Managing Windows Small Business Server 2012R2 & 2016 Standard. Managing the print server and providing the user access. Providing the support to all desktop related Issues. Managing the share folder and providing access as per the requirement. Proving Hardware and software support. Handling all the printer and Scanner related issues. Install new/rebuild servers like windows Domain controller, DHCP server, WSUS patch server, FTP server. Provide support for backup and recovery. Maintaining Microsoft Updates and Security patches through the WSUS server for the LAN network. Troubleshooting skills in Active directory and File server related issues to client side.  Installing and Maintain MAC OS  Keep updated records of service & maintenance agreements Providing advice on selection and purchase of IT equipment.  Handling Network related issues. Deployed and implemented VPN. Structured network cabling such as STP, UTP etc. Worked on Cisco 2960, 3750 switches. Enabling of interfaces, creation of VLANs, addition of VLANs in Trunk ports. Configuring VTP modes in the multiple switches connected. Configuring Cisco Switches. Implementing ACLs, SVI, HSRP on cisco Routers 1800,2900. Show less

• 

  Onix IT Solution

  Nov 2019 - now

  Information Technology Support Engineer

  • Provide System support for 150+ users under multi-platform environment, 1st & 2nd level “help desk” support to interact with users to help resolve problems with infrastructure operation, performance and maintenance.• Participate in typical day-to-day activities of the server operations team including problem resolution, system monitoring, hardware/software administration, change control management and hardware/software lifecycle administration.• Administer servers, desktop computers, printers, routers, switches, AP, firewalls, phones, mobile phones, software deployments, security updates, patches and Experience supporting Office 365.• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes & ensure the highest levels of systems, infrastructure availability.• Liaise with vendors' support and coordinate software, hardware and applications problem’s, and other IT related facilities maintenance • Traveling to other locations (Corporate office, island & business centers) to troubleshoot it issues, install and update software, diagnose and troubleshoot technical issues, including hardware & network setup. Show less