Troy Moore

Experience

• 

  Lamar Institute of Technology

  Feb 2017 - Nov 2019

  Desktop support, call center, software management, and network support.

  • System Support Specialist

    Jul 2018 - Nov 2019

  • System Support Specialist

    May 2018 - Oct 2019

  • Desktop Support

    Feb 2017 - May 2018
• 

  Warren ISD

  Oct 2019 - Jan 2022

  Network Administrator

  Director of Technology at Warren ISD - managed all systems, network duties, helpdesk, desktop support, personnel, and administrative duties related to technology for the District. Led a team of three servicing a district of approximately 1,350 students and approximately 150 employees. Achieved 100% 1:1 devices for students in my freshman year as a Technology Director (up from 0%). Carried the District through a pandemic when technology and connectivity were more important than ever. Led and supported initiatives to improve community outreach and support a more professional image for the District by redesigning the District's webpage from the ground up and rethinking how we handle our social media presence. Show less

• 

  Provalus

  Aug 2021 - Aug 2023

  Manage and administrate all knowledge bases and standard operating procedures, and provide an escalation point for all SD agents before escalating issues to other teams. Provide and analyze live performance statistics using ServiceNow reports and dashboards

  • Service Desk Team Lead

    Oct 2022 - Aug 2023

  • Technical SME

    May 2022 - Oct 2022

  • Account Administrator and Tier 2 End User Support Specialist

    Aug 2021 - Oct 2022
• 

  Warren ISD

  Aug 2023 - now

  Director of Technology