Abdi Tayan

Experience

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  HANANIA Energy

  Jun 2015 - Aug 2015

  Trainee - Solar Energy

  HANANIA Energy has undertaken major solar housing projects for the public as well as the private sector in Jordan and abroad, in addition to numerous residential, industrial, and commercial customized solar utilization. Main responsibilities were:- Understand components of private solar plant and use software for implementation.- Measurements and space management for installation.- Identify target customers/spaces for potential solar projects.- Analyze different range of products with their relevant characteristics. Show less

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  SMA Solar Technology AG

  Apr 2016 - Sept 2016

  Praktikant - Renewable Energy Engineer

  SMA has been setting technological trends and driving the development of renewable energies for over 35 years. With their groundbreaking inverter technology, they have made significant contributions in seeing that renewable energies leave the pioneer phase behind and increasingly become the norm worldwide. As a leading global specialist in photovoltaic system technology, SMA is setting the standards today for the decentralized, digital and renewable energy supply of tomorrow. My key responsibilities were:• Operated on more than 65 PV Parks down to component level with the O&M department• Ensured optimal system operation by checking for dirty modules, wires bitten by animals, shading and overgrown vegetation.• Monitored inverters in real time to ensure system functionality• Performed thermal scans on electrical DC wiring, inverters, and pad-mounted transformers.• Conducted visual inspections of the array and BoS components such as combiner boxes, disconnects, and Data Acquisition Systems (DAS) Show less

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  Asalah Group

  Sept 2017 - Jul 2018

  Coordinator

  Offering an inspiring product range with a combination of design, quality and value, Asalah Group specializes in Italian kitchens, appliances, furniture, doors, and accessories. Asalah Group was founded in 1995, and since then is proud to have become the sole agent of Boffi, Modulnova, Home Cucine, San Giacomo, Barazza, Fhiaba, Midj, and Oikos in Jordan – eight of the most luxurious Italian design companies who enjoy an international reputation.My Key responsibilities were:• Chaired the installation team of three members for all local projects.• Helped the company to exceed its annual sales target by selling HOME s.r.l brand through the marketing campaign I designed (brochures, offers, and events)• Broaden the brand exclusivity collection by attending international fairs representing Asalah Group, such as Salone Del Mobile -2018. Show less

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  TNW

  Feb 2019 - Jun 2019

  Customer Success

  As a Customer Success Assistant at The Next Web's Events Team, I seek to provide all our events' attendees and prospects with exceptional service. I was also responsible for managing events and ticketing internally within our own internal events management system, and in progressive communication with my direct executive and other departments on building new features that meet the needs of our users and clients.My key responsibilities were:• Handled ticketing internally (group deals) for the conference we host yearly.• Found new markets for our conference in the BENELUX.• Advocate customer needs across departments especially with registration and development issues. Show less

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  RNTC Training Centre

  Aug 2019 - Aug 2021

  Project Manager

  RNTC is RNW Media’s internationally renowned training centre, providing open courses and tailor-made solutions in media training and capacity strengthening for social change; trainings for media professionals from all over the world: from journalists and programme-makers to social activists and communications professionals from non-governmental organisations and other educational institutes. My key responsibilities as project manager were:• Completed full life cycle projects by leading and orchestrating 6 projects from initiation (kick-off) to closure (Middle East Region, Sweden, USAGM, Tanzania, and EU China).• Developed several proposals and created budgets for projects/trainings/activities.• Helped improve the development of curriculum process to build "A Roadmap for Building Digital Communities for Social Change" by coordinating between members involved internally across different departments to optimize delivery; Scrum Master Role.• Maintained continuous communication with internal and external stakeholders on project’s progress.• Created Progress Reports, Budget Reports, and PMEL relevant reporting (Pre and post-evaluations for trainings).• Stimulated sprint-based models and activities.• Business development (fundraising) experience, co-developing concept notes for NUFFIC proposals and other Youth Challenge Funds in Africa and the Middle East, USAGM, UvA...• Worked on SRHR and Amplifying CV programs where roadmap and curriculum design, online learning experiences, and trainings took place. Show less

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  European Medicines Agency

  Sept 2021 - Dec 2021

  Project Management Officer

  The European Medicines Agency (EMA) is a decentralised agency of the European Union (EU) responsible for the scientific evaluation, supervision and safety monitoring of medicines in the EU.The mission of the European Medicines Agency (EMA) is to foster scientific excellence in the evaluation and supervision of medicines, for the benefit of public and animal health in the European Union (EU).My main responsibilities at EMA are:• Work with the Service Head, Platform Managers and Project Managers to ensurealignment of platform delivery plans• Maintain platforms RAID logs• Budget monitoring and control for all platforms• Establish platforms dependencies map• Review delivery reports by vendors, monitor resources allocation and contractconsumption• Checking compliance with Service Quality Indicators (SQIs)• Work with Jira and Azure DevOps to handle internal and external tickets, sprints, user stories and epics, bug fixes reporting and assignments' delivery acceptances Show less

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  Booking.com

  Jan 2022 - now

  - Spearheaded the Engagement Committee, orchestrating team events, onboardings, anniversaries, and engagement surveys. Innovated strategies to foster a positive team culture, enhancing cohesion, morale, and satisfaction.- Drove strategic improvements in customer experience through the implementation of Voice of Customer (VoC) initiatives. Established optimized feedback processes and enhanced touchpoints to reduce repeat contacts and enhance satisfaction in key areas like Accommodations Refunds, Payments, and Complaints. (CSAT)- Led the successful integration of Voice of Customer (VoC) for Priority Channels, aligning with program objectives. Oversaw the implementation of VOC reporting and Call Libraries/Dashboards for CS Agents, advancing automated quality management (AQM) and real-time data utilization to enhance agent behavior through coaching and feedback loops. Show less - Managed 5 projects within the Partner Support Experience Program (Phone Journey/Authentication, Chatbot, Unifying data sources, and E2E Reporting)- Lead and PoC for Jira transition for Customer Service (CS) - delivered and all CS using Jira (Tableau, Jira Align) today based on the rollout I designed and launched- Managed new LMS (Learning Management System) integration project including implementation, contracting and installation across Booking - cross functional role as it includes External Partner Services, L&D training and legal dependencies Show less

  • Senior Project Manager

    Aug 2023 - now

  • Global CS Project Manager

    Jan 2022 - Dec 2023