Harish Krishan

Experience

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  Initial Style Conference Centers

  Jul 1999 - Dec 1999

  Customer Service Specialist
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  ArabellaSheraton

  Jun 2000 - Sept 2000

  Kitchen Staff
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  The Ritz-Carlton Hotel Company, L.L.C.

  Sept 2001 - Aug 2004

  • Nominated as a 5 Star Employee beating 9 other participants in the same institution.• Reduced operating expenses by 25% and provided leadership to this world-class private resort.• Recruited and hired competent hotel staffs to assume various departmental duties and drove accountability for quality and service delivery from the top down.• Assumed the roles and responsibilities of Room Division Managers during their off days and vacation. This oversaw my promotion from Communication Agent to a Communication Managerial position. Show less

  • Communications Manager

    Feb 2003 - Aug 2004

  • Communication Supervisor

    Apr 2002 - Jan 2003

  • Communications Agent

    Sept 2001 - Mar 2002
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  Friends Diners Company Ltd

  Sept 2004 - Aug 2018

  Managing Director

  I managed and directed daily operations and was responsible for success of the restaurant 4 food and beverage outlets and supervision of 30+ employees.My key achievements in this role were: • Spearheaded a team of over 30 staff to deliver exceptional guest experiences and raised the standard of service at the restaurant. • Developed and implemented service standards and training manuals for all Food and Beverage employees.• Reduced food, liquor and supply cost significantly and maintained a consistent 28% food and 18% liquor cost by implementing standard and inventory control.• Successfully pitched our services through cold-calls to SAFARICOM and WORLD BANK. This initiated a contract that brought 1,500 USD to the hotel revenue.• Planned and managed high volume events (Bridal Showers, Graduation Parties) that increased the number of events from 20 to 40 monthly. • Supervised the remodelling, refurbishment and other building design enhancements applicable to Food and Beverage Services. Show less

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  The Gables Group

  Jun 2019 - Jul 2020

  General Manager

  As the General Manager, I directed operations, business functions and generated the revenues below in a span of 6 months: 1. THE GRAND GABLES, a 32,670 square feet residence, and a 16 Executive Suites - $19,000.2. THE KINGS POST, a 72,052 square feet residence, and a 52 Executive Suites - $45,000.3. THE TAVERN LIMITED, a Food and Beverage section that comprised of a Restaurant, Bar, Coffee Shop, Gym, a Spa, and a Conference Facility - $35,000.My key accomplishments in this role were:• Successfully directed and piloted operations of a three-in-one company comprising of high-end luxurious 52 and 16 Executive Suites respectively, Restaurant, Coffee Shop, Gym, and a Spa. I worked collaboratively with staff to provide impeccable services to guests and boosted Average Daily Rates from 2.5 to 4.5 in online platforms like Booking.com and Expedia.• Produced $5000 in 6 months as bottom-line profit after negotiating long-term catering contracts with 𝐖𝐖𝐅, 𝐍𝐎𝐑𝐖𝐄𝐆𝐈𝐀𝐍 𝐂𝐇𝐔𝐑𝐂𝐇 𝐀𝐈𝐃, and 𝐒𝐔𝐒𝐓𝐀𝐈𝐍𝐄𝐓 𝐆𝐑𝐎𝐔𝐏 through cold calling, seamless networking and a solid understanding of clients want. • Developed ‘𝐂𝐡𝐫𝐢𝐬𝐭𝐦𝐚𝐬 𝐋𝐮𝐧𝐜𝐡' Marketing Strategy in December, owned its implementation from ideation to execution, and generated $1750 in 5 hours only (12 noon to 5 pm).• Initiated breakfasts into all our 𝐆𝐫𝐚𝐧𝐝 𝐆𝐚𝐛𝐥𝐞𝐬 16 Executive Suites and injected an additional $3000 into the company’s Gross Revenue in a span of 2 months.• Generated new revenue through creative and persuasive marketing tactics for products. I initiated 𝐩𝐢𝐳𝐳𝐚 𝐚𝐧𝐝 𝐛𝐮𝐫𝐠𝐞𝐫 week offers that made $3000 and $2000 simultaneously from both product sales in 1 week.• Empowered and supervised 40-100 employees to promptly resolve issues and satisfy guests through the development of an employee operations manual to be signed by all employees, defining company vision, policies, procedures, and priorities. Show less

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  CityBlue Hotels

  Jul 2020 - now

  • Cluster General Manager

    Oct 2020 - now

  • General Manager

    Jul 2020 - Jul 2022