MAHESH KAUSHIK

Experience

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  Milagro Interactive Technologies

  Jan 2008 - Nov 2022

  Group Project Manager - Global Delivery | Certified Scrum Master (CSM)

  Orchestrated multi-disciplinary efforts to deliver top-notch omni-channel solutions.Ensured customer expectations were met without compromising quality, time, or cost.Developed project management plans, finalized project teams, and prepared project baselines.Managed the Web User Experience process, from IA to User Testing, aligning with business objectives.Identified project risks, dependencies, and assumptions, effectively communicating with senior management.Conducted team meetings, resolved conflicts, and mentored team members.Controlled change requests, adhering to change management protocols and stakeholder communication.Stayed abreast of web and mobile technology trends, integrating best practices into project scopes. Show less

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  QualSights

  Apr 2023 - Oct 2024

  Senior Technical Project Manager | Scrum Master (CSM)

  Spearheading the resolution of issues and enhancements related to specific product requirements, serving as a key contact point.Successfully implementing Agile methodologies and Scrum practices, guiding the team towards efficient project delivery.Executing comprehensive test plans to ensure the quality of system implementations across the organization.Facilitating cross-functional collaboration and supporting business users in translating requirements into system needs.Conducting workshops with stakeholders for requirements elicitation and subsequent document walkthroughs.Mapping requirements, performing analysis and finalizing technical/ functional specifications for the project.Working with senior stakeholders in multi-vendor operational landscape to meet business objective.Following project lifecycle methodology defined under the process framework; exhibiting governance and assurance to business design deliverables. Show less

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  Trans link

  Oct 2024 - now

  Operations Manager

  - Manage the day-to-day functioning of IT systems, ensuring they run smoothly, efficiently, and without interruptions.- Lead and mentor the IT operations team, setting clear objectives, providing guidance, and fostering a collaborative work environment.- Manage staffing, including hiring, training, and evaluating team members.- Ensure regular maintenance, updates, and patch management for all systems and applications.- Plan and execute upgrades to enhance system performance and security.- Lead the response to any IT incidents or outages, ensuring minimal disruption to business operations.- Implement strategies to resolve issues quickly and prevent them from recurring.- Collaborate with third-party vendors and service providers for hardware, software, and IT services.- Evaluate vendor performance, negotiate contracts, and ensure service-level agreements (SLAs) are met.- Manage the IT operations budget, ensuring cost-effective solutions and expenditures.- Work with the finance team to forecast IT costs and plan for future needs.- Implement and enforce IT security policies to protect data and systems from cyber threats.- Ensure compliance with industry regulations and internal policies, especially in sensitive areas like data protection.- Monitor system performance metrics and create reports for senior management to track the effectiveness of IT operations.- Develop and maintain disaster recovery and business continuity plans to ensure quick recovery from IT failures.- Regularly test and update these plans to meet evolving business needs.- Ensure projects are completed on time, within scope, and on budget. Show less