Flávio Guilhem Gabriel Da Silva

Experience

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  SchlumbergerSema

  Jun 2002 - Feb 2004

  Analista Júnior

  Analista Júnior- Implementação de uma solução de TI totalmente integrada para a CPFL. Experiencia em projeto de TI, implementação de sistemas, administração de sistemas e treinamento de usuário final.

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  Atos Origin

  Mar 2004 - Apr 2006

  Administrador de Sistemas

  Administrador de Sistemas- O principal objetivo era melhorar a confiabilidade do sistema através de melhorias na infraestrutura e nas funcionalidades para atender os requerimentos de negócios.Software Quality Assurance Tester- Experiencia em projeto de certificação CCM - Redesenho do processo de garantia da qualidade de software

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  Gol Linhas Aéreas Inteligentes

  May 2006 - Jan 2009

  IT Project Manager

  • Participation in the elaboration of the RFP, defining the evaluation model and the solutions presented by the proponents;• Responsible for the implementation of a specific MRO for aviation, leading to the review and validation of all business processes, guaranteeing the legal requirements / company-specific processes, with alignment between the technical staff of the suppliers, the Gol Technical team and the functional teams directly involved (supplies, aircraft maintenance) and indirectly (financial, accounting, legal) with the implementation of the new system;• Support in reviewing and adapting the business processes of the new and old tools in production, making necessary improvements – functional and technical infrastructure;• Conduct of projects within the quality, scope and stipulated deadlines;• Implementation of ITIL V2 compliant management practices for MRO and DP systems.• Leadership in updating the DP system, implementing the new version along with the migration of the machine park, in addition to outsourcing this system;• Elaboration of a technical proposal for viability of outsourcing, analyzing the project´s return on investment and conducting the outsourcing process. Show less

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  TOTVS BPO

  Jan 2009 - May 2010

  Project Manager

  • Team management of 15 customer support staff, performing the redefinition and implementation of service methodologies in the Help Desk;• Planning realization, monitoring and change control, project resource control, infrastructure migration and post-deployment support plan;• Reduction of the call backlog queue without the need of team increase;• Successful / on-time Help Desk management platform migration, providing team training and implementation of the help desk management methodology. Show less

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  Atyce Gestão de Tecnologia

  Jun 2010 - Dec 2011

  IT Manager

  • Responsible for strategic IT planning, budget management, optimization of work routines, as well as the implementation of the cost reduction model for SLA´s reduction;• Reduced costs, implementation of policies, definition of standards and methodologies for the development of systems and projects, reformulation of IT services, evaluation and proposal of new technologies;• Elaboration of budgets, schedules and project scope, as well as risk mitigation strategies, cost reduction and quality / performance assurance;• Creation and management of the technical team, applying training in order to keep the team up to date with new Market technologies. Show less

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  Mobili Partners

  Jan 2012 - Jul 2014

  Business Manager

  IT Manager• Responsible for IT Operations, ensuring the availability and performance of the IT services used through the technical and operational management of suppliers and technical staff;• Implementation of the supplier management process with the objective of guaranteeing the quality of service delivery and fair;• Continuous review of IT contracts to identify opportunities for renegotiation or even cost reduction through the adequacy of services;• Strategic IT management, elaborating the IT Master Plan aligned with the strategic planning of the company, enabling, optimizing and generating a competitive gain to the company. The planning included replacing suppliers, technologies and analyzing current IT cost. To assist in the evaluation of investments, every IT investment had the calculation of return on investment;• The main results were the construction of a micro data center, replacement of telephony / Internet providers with cost reduction and redundancy.Activities as a Business Manager • Business evaluation to identify opportunities for operational improvement;• Development of results management methodology, improvising the measurement of results and acting strongly on the measurement of results and acting strongly on the root causes to improve the results achieved;• Implementation and management of this methodology for 1 year in the client, acting as consultant and manager of this process. Show less

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  TIVIT

  Aug 2014 - Dec 2017

  Service Manager

  • Planning and conducting the SAP CCS, CRM HANA e BW HANA migration in addition to the infrastructure migration of the SAP environment that did not have a version upgrade (OSB / PI / GRC / NFe / SOLMAN);• Responsible for the management of the relationship with the client and management of contracted services guaranteeing the SLA (delivery management);• Management of improvement processes (PDCA) of services contracts aiming to reduce errors and deviations. Creation of strategies for standardization of processes with the objective of improving team performance in customer service;• Guarantee of delivery and quality of requested documents and reports;• Obtained 100% approval in external and internal audits at AES Eletropaulo. Show less

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  ProPay S.A

  Jan 2018 - May 2021

  Technology Manager

  • Information security team setup. Information Security leader, responsible for risk assessment used to elaborate, and implement the Information Security Plan • Business Continuity Plan definition and implementation• Definition, implementation and management of indicators focused on operational efficiency. The result was the elimination of the backlog with SLA indicators reaching the target (95%);• Design and implementation of the new organizational structure. The number of employees decreased while improving service level indicators;• Selection, replacement and negotiation with suppliers aiming at cost reduction, better service adequacy and operational efficiency. The cost reduction was 20% in the TCO;• Review IT processes to eliminate inefficiencies and improved customer service. Results monitoring meetings were set up and met metrics and service targets.• Definition, implementation and management of the CSC (Customer Success Center) team, which the focus is improve customer experience with ProPay’s services and products.• Definition, implementation and management of the Business Intelligence infrastructure for People Analytics• Review of security information policies to fulfill LGPD (Brazilian GDPR) requirements and to adopt best practices for governance, risk and compliance (GRC). Show less

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  BRQ Digital Solutions

  May 2021 - now

  Head of Operations

  • Reorganização e estruturação do time• Revisão, adequação e implantação de indicadores gestão• Palestras motivacionais sobre gestão e liderança• Implantação de gestão lean (Lean IT)• Revisão e definição de OKR`s• Criação e implantação do time de governança• Revisão e mantenimento das certificações• Revisão e mantenimento das parcerias Advanced (com Google e AWS)• Gestão da integração entre as companhias (minha empresa foi comprada