Samir Chandran

Experience

• 

  Bank of America

  May 2006 - Apr 2013

  Operations Team Lead - AML, KYC & Client Transaction Monitoring

  Handling a team of 18 Team Members to file the CTR’s as required by IRS which would help the bank in Anti money Laundering. Overseeing process Customer Identification Program (W9) from India (Hyderabad); managing KYC for all the newly opened accounts with the bank along with sending letters to customers whosoever were found faltering with the TAX paymentsAuditing all the transaction happen in the US more then $10,000 under the AML (Anti money laundering ) act and report out to IRS, act as compliance officer and auditor for the large corporate in States.Effectively oversaw Currency Reporting Process thus ensured timely delivery of Quality work back to Internal Revenue Service.Played a pivotal part in Associate satisfaction Ambassadors team thus attained better satisfaction scores from team mates and eventually led to Attrition Control.Work type Processes by KYC & CIP TeamProcess overview- Customer Acceptance Policy;- Customer Identification Procedures;- Monitoring of Transactions; and- Risk managementKnow Your Customer (KYC)The Business Banking Know Your Customer (BBKYC) off shore team will Pre-fill, Update, Repair, Research & Maintain KYC forms to the extent BA Continuum associates can source the requisite information. The team would also transcribe hand written KYCs. BA Continuum associates would partner with the client managers and BBSA’s (Business Banking Support Associate) to complete the KYC forms within the necessary timeframe. Thus ensuring that the client managers have more time to focus on client relationships and revenue generation, while still satisfying enterprise KYC obligations & target of completing KYC forms on 100% of GCIB Business Banking clients. Show less

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  Fidelity International

  May 2013 - Jul 2022

  • Managing the Investments of Defined Contributions of 550 plus Institutional Clients, comprising 600,000 plus members for the Pension Administration across UK, Europe & Offshore locations• Managing effective payments of 300 Million USD per quarter, on ‘Day Zero’ SLA with 99.9% accuracy• Currently leading the Migration of Technology Transformation – Change Management (STP)• Responsible for regular reporting of Risks & Controls and Risk Assessment Matrix.• Coordinating and execution of internal and external team audits to ensure adherence to GAAP, corporate policies & procedures and regulatory requirements.• Managing customer service operations inclusive of conceptualizing & implementing short / long term plans; managing teams with focus on excelling business targets & service delivery metrics & branch operations & achieving organizational objectives and ensuring profitability.• Mapping customer’s requirements; assisting in developing, implementing and transitioning, customizing Processes in line with the guidelines specified by the customer.• Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.• Reviewing, evaluating and updating Product training modules as needed, and communicating the changes to the customer Training/Program Manager. Show less • Responsible for analysis of daily overdrafts, debit interest reimbursements, cash level monitoring and reporting of the monthly portfolio reports for Fidelity’s Institutional clients.• Liaising with investment directors and portfolio managers on a daily basis in determining document requirements and arranging sign off & with investment statistics (Oak Hill) and the investment writers (India and UK) to collect information required for the documentation.• Managing customer service operations inclusive of conceptualizing & implementing short / long term plans; managing teams with focus on excelling business targets & service delivery metrics & branch operations & achieving organizational objectives and ensuring profitability.• Mapping customer’s requirements; assisting in developing, implementing and transitioning, customizing Processes in line with the guidelines specified by the customer.• Reviewing, evaluating and updating Product training modules as needed, and communicating the changes to the customer Training/Program Manager. • Coordinating and execution of internal and external team audits to ensure adherence to GAAP, corporate policies & procedures and regulatory requirements.• Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets. Show less • Producing investment reviews for institutional client’s documents including meeting packs which were used by the relationship directors for client meetings.• Production of vast majority of investment and administration reports for Fidelity’s Institutional Client base, starting from the new client reporting set up to the end production of the report after compiling together data from various sources.• Responsible for regular reporting of Risks & Controls and Risk Assessment Matrix.• Coordinating and execution of internal and external team audits to ensure adherence to GAAP, corporate policies & procedures and regulatory requirements.• Managing customer service operations inclusive of conceptualizing & implementing short / long term plans; managing teams with focus on excelling business targets & service delivery metrics & branch operations & achieving organizational objectives and ensuring profitability.• Mapping customer’s requirements; assisting in developing, implementing and transitioning, customizing Processes in line with the guidelines specified by the customer.• Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.• Reviewing, evaluating and updating Product training modules as needed, and communicating the changes to the customer Training/Program Manager. Show less

  • Senior Manager - Workplace Investing

    Apr 2021 - Jul 2022

  • Operations Manager - Pension Operations (DB & DC)

    Nov 2017 - Apr 2021

  • Assistant Manager - Client Investment Reporting

    May 2013 - Oct 2017
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  Ameriprise Financial Services, LLC

  Jul 2022 - now

  Senior Manager - Advice and Wealth Management