Md Parvez Sarker

Experience

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  Smart technologies Limited

  Mar 2014 - Nov 2015

  Engineer (AV)

  # Customer Support# Repair related task Audio Video devices.# Troubleshooting.# Taking Challenges about service support.

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  Transcom Electronics Limited

  Oct 2015 - Aug 2021

  Section Head RAC (Samsung)

  # Ensured Optimum service for Samsung products.# GSPN Software Maintain for Customer Service.# Ensured daily reporting with analysis.# Managed countrywide 3rd party vendors.# Planned Training for vendors and engineers (Soft skills, Service operation plan and guidance)# Monitoring Engineers and Technicians day to day activities.# Planning and Forecasting for spare parts (SCM).# Making Quarterly and Monthly service Report and planning.# Evaluating Technicians and engineers KPI.# Arranging required training for Team. Show less

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  Haier Bangladesh Ltd

  Sept 2021 - Mar 2023

  Incharge-CE Service Operation

  # Technical Support To Technicians.# Reporting to HOD (weekly, Quarterly & Monthly).# Team Leading.# Forecasting for Spare parts.# CRM Software Management# Customer Service Management (VOC)# Ensure Daily Service Operation.# 3rd party Vendor Management.# Outer service center Collaboration.# Network expansion for CE Service.\# Maintain and target achievement for KPI.

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  Esquire Electronics Ltd.

  Mar 2023 - now

  Assistant Manager

  # Responsible for assist overall ECCL operations (CE products like ref.AC.TV as well as VRF Service & Maintenance).# Responsible for manage overall CRO, engineer, technician, operation team & 3rd party vendor.# Responsible for monitoring urgent/priority basis installation, complaint, and repair issues of CE & VRF.# Responsible for monitoring Inventory and Spare parts related issues Like forecasting, demand and SCM.# Foreign Guest collaboration and give required support till departure.# Monitor any types of raw materials misused. (Compressor, gas, Copper pipe, spare parts, etc.)# Monitor KPI target monitoring and achievement.# Training & Development of total team.# CRM Software development & Management. Show less