Keon Charles

Experience

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  CompuCom

  Jan 2008 - Jan 2009

  Desktop tech
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  NYPD

  Nov 2010 - Jan 2011

  Desktop Deployment Tech

  Deployed and set up new PC for NYPD time keepers at NYPD locations in Brooklyn, Bronx, Manhattan and queens

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  Nielsen

  Jan 2011 - Dec 2014

  L2 desktop support Technician

  Assists staff with the installation, configuration, and ongoing usability of desktopcomputers, peripheral equipment and software within established standards andguidelines

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  Credit Suisse

  May 2011 - Jul 2011

  Break-Fix Technician for Compucom

  • Provide functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems.• Project management• Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment• Tracked and de-escalated technology and both computer and telephone equipment systems• Expertly installed, configured, monitored and troubleshot PC's and related hardware on all OS platforms. Show less

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  Phaxis

  Jan 2014 - Sept 2023

  Senior System Administrator

  • Provide prompt responses to users for problem resolution• Project management• Maintain skill set required to do job• Maintain an awareness of trends within the technology industry• Install/configure network printing devices• Provide initial troubleshooting for server and network configuration issues and coordinate with senior system and network engineers as needed to resolve issues• Ensure system security in compliance with company policy including virus protection• Implement and maintain network standards and guidelines• Utilize enterprise tools sets such Active Directory, VMWare vSphere etc.• Configure and install new PCs, needed peripherals and software, physically attach PCs to network.Manages AVAYA IP Phone System Show less

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  Newtek Technology Solutions

  Sept 2023 - now

  Systems Analyst – Tier II