Rodri Alvarez

Experience

• 

  Bios Computer S.L.

  Sept 1998 - Aug 2001

  System Administrator

  Network and system administrator

• 

  Newco Airport Services

  Sept 2001 - Oct 2003

  System Administrator

  Empresa de Handling de Compañias Aéreas como Spanair, Lufthansa, ….Administración Servidores AIX (Unix), NT y Windows SERVER.Soporte al usuario de las aplicaciones informáticas y administración de redes entre bases y aeropuertos.Mantenimiento general de los equipos informáticos.

• 

  Rainbow Computer World S.L.

  Nov 2003 - Jun 2010

  Tech Manager

  Director Técnico de Productos Informáticos, Soporte Técnico y desarrollos website, intranet,….Valoración en la calidad y funcionamiento de productos de electrónica de consumo, resolución de problemas y creación de diseños propios.Amplio conocimiento del mercado asiático, fabricantes, etc,, asi como de otras marcas de la competencia (Logitech, Microsoft, NGS, Trust, Belkin, Kensington …) ,estando implicado directamente en el proceso de compra.Verificación de estándares de calidad y producción en China y Taiwán.Creación, diseño y desarrollo del Website corporativo www.rainbowonline.net , además de otros proyectos web internos.Creación, diseño y desarrollo de la Intranet corporativa sobre servidores Apache, PHP , Javascript y bases de datos MYSQL y SQLSERVER.Dirección y supervisión del personal de Soporte Técnico al usuario final de los productos vía telefónico e Internet. Show less

• 

  CSC - Computer Sciences Corporation

  Jan 2011 - Dec 2015

  Client/Sector CSC Asturias supporting Zurich AccountRole Application Monitoring team leadPeriod November 2011 – July 2014Project Description 1. Monitoring for infrastructure and Critical applications.2. Maintenance.3. Troubleshooting.4. Escalation Technical Skills1. Tivoli monitoring tool. (ITM, ITCAM)2. Lotus Notes and Exchange Administration and monitoring. (GSX Monitoring)3. Windows and Unix servers remote administration. 4. Remedy incident and change management5. Smarts integrated monitoring solution.6. Oracle scripting 5 and 10g.Activities 1. Event management.2. Maintenance tasks: Unix and Notes servers 3. Oracle deployments4. Team organization and motivation5. Monitoring improvement6. Application performance and availability for Critical applications.7. Wintel Engineering L2 support8. Administrative Lead of 20 resources allocated in Spain Show less Client/Sector CSC Asturias supporting Zurich AccountRole Application Monitoring operatorPeriod January 2011 – November 2011Project Description 1. Monitoring for infrastructure and Critical applications.2. Maintenance.3. Troubleshooting.4. Escalation Technical Skills1. Tivoli monitoring tool. (ITM, ITCAM)2. Lotus Notes and Exchange Administration and monitoring. (GSX Monitoring)3. Windows and Unix servers remote administration. 4. Remedy incident and change management5. Smarts integrated monitoring solution.6. Oracle scripting 5 and 10g.Activities 1. Event management.2. Maintenance tasks: Unix and Notes servers 3. Oracle deployments4. Team organization and motivation5. Monitoring improvement6. Application performance and availability for Critical applications.7. Wintel Engineering L2 support Show less

  • Zurich EMEA NGDM Platform Team Manager

    Aug 2014 - Dec 2015

  • RMS EMEA Application Operations Team Lead

    Dec 2011 - Jul 2014

  • RMS Application Monitoring Operator

    Jan 2011 - Dec 2011
• 

  DXC Technology

  Jan 2016 - Apr 2017

  Release Manager for Zurich Financial Services account

  Release Management for test and production environments.• Planning release activities, according with Zurich release plan.• Booking and coordinating CSC teams required for the release.• Identifying issues and documenting that for future deployments.• Collaborating with Zurich Release Manager to optimize the release process.• Updating documentation for the deployment.• Managing Application and Infrastructure Change Requests;

• 

  Zurich Insurance Company Ltd

  May 2017 - now

  - Guidewire ClaimCenter support- Guidewire ContactManager support

  • Change and Release Manager

    May 2020 - now

  • Guidewire SME / Claims & Finance IT - IT Service Delivery ClaimCenter

    May 2017 - May 2020