Mohamed Ibrahim

Experience

• 

  MetLife

  Mar 2002 - May 2013

  • Greet customers warmly and ascertain problem or reason for calling.• Resolve customer complaints via phone, email, mail, or social media.• Assist with placement of orders, refunds, or exchanges.• Advise on company information.• Take payment information and other pertinent information such as addresses and phone numbers.• Place or cancel orders• Answer questions about warranties or terms of sale.• Suggest solutions when a product malfunctions.• Work with customer service manager to ensure proper customer service is being delivered Show less

  • Insurance company

    Mar 2002 - May 2013

  • Senior Operations Administrator-Customer Service

    Mar 2002 - Apr 2012
• 

  Beit elarab

  Aug 2013 - Aug 2014

  Customer Service Supervisor

  • Greet customers warmly and ascertain problem or reason for calling.• Resolve customer complaints via phone, email, mail, or social media.• Assist with placement of orders, refunds, or exchanges.• Advise on company information.• Take payment information and other pertinent information such as addresses and phone numbers.• Place or cancel orders• Answer questions about warranties or terms of sale.• Suggest solutions when a product malfunctions.• Work with customer service manager to ensure proper customer service is being delivered Show less

• 

  Master link for Navigation

  Jan 2014 - Nov 2020

  Operations Supervisor

  Supervise everyday working of department operating process and increase efficiency of workers for various growth oriented programs.Maintain and provide efficient backup to supply department and ensure achievement of all internal and external needs.Provide training to workers and provide upgrade to various technical skills.Analyze and identify all performance related issues and ensure appropriate steps to prevent loss.Administer all indoor performance in department through efficient coaching and monitoring.Prepare and maintain employee attendance records and provide feedbacks to employees on same.Develop plans and supervise various departmental meetings and participate in various growth based campaigns.Analyze and ensure better result to fulfill all business requirements.Prepare regular reports, perform audit on various operations and evaluate processes as per business requirements.Prepare project updates within required timeframe and delegate individual tasks to all employees.Provide support and join improvement based methods.Analyze all opportunities and recommend ways to improve efficiency and reduce costs.Supervise effective compilation and collection of information and data to enhance growth.Monitor all administrative functions as per requirement.Ensure compliance with applicable laws and company policies. Show less

• 

  ECC

  Nov 2020 - Oct 2021

  Senior Management Accountant
• 

  Connect Insurance Brokers Ltd

  Nov 2021 - Jun 2023

  مسؤول حسابات تنفيذي
• 

  Andalosia for air outlets

  Jun 2022 - Aug 2023

  مدير مُساعد

  مساعد المدير ومدير المخازن

• 

  Tamrtna

  Sept 2023 - now

  Account Manager

  Account and Public Relations Manager