Jessica Dalsing

Experience

• 

  Denny's

  Jul 2003 - Sept 2013

  Server/Host

  • Take food and drink orders from customers accurately and with a positive attitude.• Compile orders on order slips, memorize orders and entered orders into POS.• Engaged with customers in a friendly manner.• Extremely knowledgeable of the menu with the ability to make suggestions.• Ensured consumers are enjoying their meals and took action to correct any problems or issues.• Collect payment from tables.• Prepare checks that itemize and total meal costs and sales taxes • Help food preparation staff when necessary. Show less

• 

  MAXIMUS

  Oct 2013 - Sept 2015

  Eligibility Specialist

  • Processed Medicaid applications to determine eligibility for Medicaid and CHIP insurance coverage.• Researched coverage & premium options while supplying consumer with the best coverage available.• Used specialized computer software to determine eligibility for consumers.• Contacted consumers as needed to obtain information relative to making correct determination in a timely manner.• Met daily production numbers to obtain bonuses and promotions.

• 

  Kansas Department of Health and Environment

  Sept 2015 - Jul 2021

  • Monitors Contractor and Medicaid Provider Enrollment functions. Meets and works with staff to provides direction and oversight to ensure compliance with contractual requirements.• Acts as a liaison with quality assurance when provider issues arise. • Oversees and plans enrollments or re-enrollments and other related projects. • Directs and oversees activities to ensure compliance with provider enrollment, contracting, and credentialing requirements in accordance with contractual requirements and state and federal statutes and regulations.• Team lead responsible for direction and oversight of the provider enrollment.• Responsible for coordinating and directing projects.• Monitors the Fiscal Agent, KanCare MCOs and Clearinghouse Call Centers. Oversees operation of contracted call centers and provide direction to the contractors regarding identified training and education needs for the call center staff.• Manages provider relations. Oversees the fiscal agent provider relations unit. Utilizes problem solving and coordination skills to resolve concerns that arise. Show less • Monitored and measured contractual agreements. Analyzed daily operational reports for accuracy and completeness and identified at risk areas for non-compliance. Gathered relevant information to communicate to management the results of the evaluations and propose next steps.• Oversaw development to resolve issues. Oversaw the development of implementation plans including matrices to measure success. Worked in collaboration with the contractor when the contractor needed to be put on formal corrective action.• Evaluated existing processes for improvements and made recommendations.• Prioritized projects based on leadership directives and other factors.• Facilitated and directed work to ensure project goals and objectives are carried out. Show less • Completed eligibility determinations for KanCare Family Medical programs in a timely, accurate and customer responsive manner. Investigated the customer’s circumstances using available computer information systems and consumer contact.• Used knowledge of state Medicaid eligibility processes and policies to coordinate and advise on work processes, interpreted guidelines and instructions and give guidance to agency and contract staff.• Prioritized and organized own workload to ensure that the needs of the department are being met. Consistently exceed production goals. Show less

  • Provider Enrollment Manager/Customer Relations Manager

    Oct 2019 - Jul 2021

  • Operations Coordinator

    Jul 2017 - Oct 2019

  • Program Specialist

    Sept 2015 - Jul 2017
• 

  Eucalyptus Real Estate

  Jun 2020 - Feb 2022

  Leasing Agent
• 

  Topeka Rescue Mission

  Jul 2021 - Mar 2023

  Housing Navigator
• 

  Kansas Department of Transportation (KDOT)

  Mar 2023 - now

  • Human Resource Professional

    Sept 2023 - now

  • Administrative Specialist

    Mar 2023 - Sept 2023