Mike Daton

Experience

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  Scitex Digital Printing

  Jan 1987 - Jan 2004

  East Coast Regional Service Manager supporting commercial high speed Ink Jet Printing products.-Coordinated scheduling of installations, training, and daily field activity for 27 Field Engineers. -Drive new and existing contract agreement activity. -Produced district growth in conjunction with sales. -Ensured high level of customer satisfaction. Managed service delivery in Tri -State region. Directed daily activities of Tri-State region Field Engineers to provide superior customer service and satisfaction.-Directed daily activities of 42% of East Coast Field Engineers. -Conduct tri-annual and annual performance appraisals. -Scheduled training, installations, stand-by, and vacation. Field Engineer supporting Tri State Area Commercial Ink Jet customers-Preformed product installations, product repair and maintenance, product relocation's and customer training. -Technical expertise in entire narrow and wide format high speed inkjet technologies. -Developed superior customer relations and customer satisfaction.

  • Regional Service Manager

    Jan 2001 - Jan 2004

  • Team Leader

    Jan 1997 - Jan 2001

  • Field Engineer

    Jan 1987 - Jan 1997
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  Eastman Kodak (Formally Scitex Digital Printing)

  Jan 2004 - Jan 2010

  District Service Manager Western and Northeast Regions

  -Participated as part of a leadership team to evaluate performance results, including revenue growth, margin, market trends, competitive information and operational performance. -Established goals and initiatives to meet business objectives and champion key Regional projects. -Responsible for service delivery to Kodak’s largest IPS customer managing over $55M in equipment. -Directed three service teams in California, Kansas City, and Hartford CT. -Coordinated installations and relocation's. -Consistently maintain a 98% up time on all equipment. -Developed a unified service team of 28 Field Engineers to provide superior customer satisfaction. -Established strong relationship with sales to exceed all customer expectations. Show less

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  Eastman Kodak

  Jul 2010 - Mar 2013

  System Specialist Manager Americas Region, Ink Jet Printing Solutions

  System Specialist Manager Americas Region, Ink Jet Printing Solutions supporting the entire portfolio of inkjet products and commercial print for Eastman Kodak.-Provide Escalation and Red Alert support for the Americas Field Service Team in the US&C and LAR (South America) Regions on a 24 X 7 basis. -Ensure high levels of customer satisfaction through effective execution of service delivery and account management. -Coordinate installations and start up support for new and existing customer base. -Create employee development plans and goal setting and appraisals. -Work closely with third party service partners to ensure a unified service delivery to customer base. -Develop custom service contracts and adhere to contract terms and conditions. Show less

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  Konami Gaming, Inc.

  Mar 2013 - Apr 2020

  Director of Field Service Operations providing superior customer service and satisfaction for the Eastern and Central Regions of US&C. Responsibilities include:- Manage regional service delivery against key performance targets to ensure capacity can be met while providing superior customer service to customer base. - Work cross-functionally when performing root cause analysis and fault isolation. - Responsible for planning, budgeting, implementing and managing costs. - Developed escalation path for field support. - Managed fleet for regional Field Engineers including replacement and deployment of new vehicles. - Augment international customer support for Canadian customer base through engagement of third-party service vendors. - Member of Safety Advisory Council. - Drafted and documented JSA (Job Safety Analysis) Standard Operating Procedures. Show less Senior Manager of Field Service Operations providing superior customer service and satisfaction for the Eastern and Central Regions. Responsibilities include:- Resource management, service operations management, planning, organizing, installation and maintenance of gaming equipment and related systems. - Direct daily activities of field support team- Cross-functional communications and reporting- Project Management for new product introduction and pre-sales technical support. - Utilization of performance and service metrics.- Primary point of escalation for critical and/or time sensitive customer issues. - Ensure world class service delivery. Show less

  • Director, Field Service Central and Eastern Regions

    Jul 2017 - Apr 2020

  • Senior Manager, Regional Service and Support

    Mar 2013 - Jun 2017
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  Pitney Bowes

  Oct 2020 - Mar 2022

  Regional Field Service Manager

  - Maximize profits through service revenue generation (i.e.), EMAs, labor, parts, software, professional services, productivity improvements and expense management.- Meet and exceed expectations of sales and customers in regard to service repair and installations.- Schedule necessary resources to support workload and track performance against established measures through the use of SalesForce.- Assist service and sales personnel with pre/post sales activities.- Participate in recruitment, development, and performance of team members.- Administer performance reviews, developmental plans, skill development and training requirements.- Use data to drive fiscally responsible decisions and achieve financial targets. Show less

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  Philips

  Mar 2022 - now

  District Service Manager