Gulshan Ali

Experience

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  Perfect Solution International

  Apr 2018 - Feb 2019

  Recovery Agent

   Receive payments and post amounts paid to customer accounts. Locate and monitor overdue accounts, using computers and a variety of automated systems. Record information about financial status of customers and status of collection efforts. Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment. Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts. Advise customers of necessary actions and strategies for debt repayment. Sort and file correspondence and perform miscellaneous clerical duties such as answering correspondence and writing reports. Perform various administrative functions for assigned accounts, such as recording address changes of customers, etc. Show less

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  CITI COLLECTION INDIA PRIVATE LIMITED

  Mar 2019 - Aug 2022

  Collections Officer

  • Responsible for contacting debtors by phone and written correspondence at their mail address/ residence and place of employment.• Locate and notify customers of delinquent accounts by personal visits in order to solicit payment.• Record information about financial status of customers and status of collection efforts.• Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.• Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through interrogation.• Advise customers of necessary actions and strategies for debt repayments.• Visiting delinquent customers at their place of employment and residence across all buckets in order to recover debts.• Preparing reports of fraudulent companies and skip customers in order to file Legal case / refer them to local agencies. Show less

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  First Solution Management Services

  Nov 2022 - now

  Recovery Officer (commercial bank of Dubai)

   Responsible for managing a write off portfolio Establish effective working relationship with non-performing defaulting borrowers to determine solutions with will protect the Bank's interest and increase the security in favour for the bank. Monitor the development of non-performing loans and determine at what stage alternative action should be taken and adopt cost effective measures based on the status of the loan Cards and Personal Finance to affect optimum recovery of the loan. Prepare daily / monthly reports on the status of non-performing Loans, Cards and Personal Finance, Special accounts to provide an update on the latest developments on each account and to discuss the next course of action on stale accounts. Show less