Anna Wyrzykowska

Experience

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  SANDRA Nieruchomości sp. z o.o.

  Jan 2010 - Jan 2019

  Real Estate Agent
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  Otto Schule

  Jan 2014 - Jan 2015

  Lektor

  - conducting classes: teaching five groups of adults German (level A1-B1)

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  LDS Łazewski Depo and Partners Patent Office

  Jan 2015 - Jan 2017

  Validation and Renewals Specialist

  - preparing Validation Sets: generating applications, copy-editing of patent texts, verifications/proof-reading, preparing Power of Attorney documents- Customer Contact (Outlook): sending reports, timely reminders,obtaining legal documents- processing orders and updating database using JureXpert- teamwork within the Validation department and cooperating between patent attorneys and the administration department- preparing offers for foreign clients - search and acquisition of partner law firms in other countries- archiving the files Pokaż mniej

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  American Express Global Business Travel

  Jan 2018 - Jan 2020

  - phone/mail support of customers' inquiries regarding business trips- booking airline tickets, train tickets, rental of the cars and booking accommodation in hotels - in the Amadeus GDS system- taking care of all online bookings created in online tools by checking Q with all the different errors due to which tickets are not being issued automatically - setting up a 27 pages long manual shared to all agencies regarding processes in online bookings- issuing tickets to IT for cases that require change to assure better workflow- issuing invoices for online and offline bookings - clearing problematic refund cases regarding the debit fee or the credit with accountant team (good cooperation between members from different teams)- project management throughout the whole pilot and implementation process of the new tool process by arranging trainings for agents, sending feedback, providing creative solutions, taking part in calls with IT to improve the tool and deliver higher rates of hotels booked- delivering accountant skills to successfully ensure that invoices are being created and fees calculated in all EMEA HUBS- checking for bookings with no invoices and creating them manually - receiving and informing the team about new conditions set by airline/car/hotel suppliers - rendering daily help to other agents (floorworking) Pokaż mniej

  • Technical Lead Agent

    Jan 2019 - Jan 2020

  • Corporate Travel Agent

    Jan 2018 - Jan 2019