Khaled Shoukry

Experience

• 

  Banque Misr

  Sept 2017 - Sept 2019

  Senior Call Center Representative

  •I am responsible for handling customer's inquiries and complaints about banking transactions•I have a background about all kind of accounts, deposits, certificates, loans, credit and debit cards, transfers and Cheques •I am responsible for handling VIP, VIP Plus customers and help them for their inquiries and complaints•Support newcomer agents• worked on Oracle flexcube system.

• 

  Saib

  Sept 2019 - now

  . I am responsible for initiating bank products Credit Card, Personal loan, Auto loan.. Prepare and analyze I-Score Report as per CBE regulations.. Review and check the validity of documents for all cases.. Distribute and send external verifications to verification vendors as per risk Policy.. Support newcomer and prepare reports for manager.. Aware of Policy of products and User Guide for BAW Unsecured Loan Origination system.. I was part of the team responsible for lunch BPM Unsecured Loan Origination system. Show less

  • Retail Credit Analyst

    Jun 2022 - now

  • Senior Pre-Screening Analyst

    Sept 2019 - Jun 2022