Khaled Shoukry

Khaled Shoukry

Senior Call Center Representative

Followers of Khaled Shoukry2000 followers
location of Khaled ShoukryCairo, Egypt

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  • Timeline

  • About me

    Retail Credit Analyst at Saib Bank

  • Education

    • Ain Shams University

      2011 - 2015
      Bachelor of Commerce Accounting Good
  • Experience

    • Banque Misr

      Sept 2017 - Sept 2019
      Senior Call Center Representative

      •I am responsible for handling customer's inquiries and complaints about banking transactions•I have a background about all kind of accounts, deposits, certificates, loans, credit and debit cards, transfers and Cheques •I am responsible for handling VIP, VIP Plus customers and help them for their inquiries and complaints•Support newcomer agents• worked on Oracle flexcube system.

    • Saib

      Sept 2019 - now

      . I am responsible for initiating bank products Credit Card, Personal loan, Auto loan.. Prepare and analyze I-Score Report as per CBE regulations.. Review and check the validity of documents for all cases.. Distribute and send external verifications to verification vendors as per risk Policy.. Support newcomer and prepare reports for manager.. Aware of Policy of products and User Guide for BAW Unsecured Loan Origination system.. I was part of the team responsible for lunch BPM Unsecured Loan Origination system. Show less

      • Retail Credit Analyst

        Jun 2022 - now
      • Senior Pre-Screening Analyst

        Sept 2019 - Jun 2022
  • Licenses & Certifications