Mario Schwarz

Experience

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  JAKELL Tours

  Jan 2010 - Jan 2012

  Travel Agency Manager

  • Phone calls with clients, cold calls, and direct communication with Hotel managers.• Gained experience in cost-efficiency and business operations.

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  Landini Group Hotels

  Jan 2011 - Jan 2012

  Head of Reception; Bar; Service

  • Handling all phone calls, both internally and externally, reservations and bookings.• Head of the reception, responsible for the hotel and all requests from customers.

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  Staudenwirt Finning

  Jan 2012 - Jan 2014

  Cook/Chef "Apprenticeship"

  • Learned to work under very stressful conditions, while maintaining customer satisfaction.

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  CPN Cross Promotion Network GmbH

  Jan 2014 - Jan 2015

  Stagehand and equipment technician

  • Direct communication with customers and implementation of desires and requests.• Improved my technical know-how.

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  Europa-Park

  Jul 2015 - Jan 2019

  • Over 300 corporate events, where I improved my abilities in technical operations and customer support.• Direct communication with customers and onsite management during events. • Over 250 corporate events of customer‑related tasks and troubleshooting.• Lead a team of five, managed the office, and trained new employees.

  • Event technician - Sound, light and video engineer "Apprenticeship"

    Jan 2016 - Jan 2019

  • Stagehand and equipment technician

    Jul 2015 - Aug 2016
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  Freelance

  Jan 2016 - Jan 2018

  Successful online retail business

  • Established effective communication channels with clients, utilizing phone and text messaging platforms to ensure prompt and efficient interactions, resulting in enhanced client satisfaction.• Cultivated a stellar reputation for exceptional service and garnered consistent positive reviews on my public account, reflecting a track record of delivering outstanding customer experiences.• Demonstrated exceptional multitasking abilities by efficiently managing multiple clients simultaneously while consistently maintaining excellent feedback ratings, highlighting strong organizational skills and attention to detail.• Held sole responsibility for essential business operations, including bookkeeping, shipping logistics, purchasing, marketing initiatives, and quality assurance, ensuring streamlined processes and optimal customer outcomes. Weniger anzeigen

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  Europa-Park

  Jan 2019 - Jan 2022

  Light, Sound, and Video technician

  • Over 200 corporate events successfully executed, showcasing extensive expertise in customer service and handling diverse technical challenges.• Proficient in managing a wide range of technical event equipment, including but not limited to Yamaha digital sound consoles, GrandMA lightning desk, D&B Audio, Coolux Pandora's box Video Server, and various other cutting-edge technologies.• Proactively engage with clients, ensuring effective communication and seamless implementation of their specific event requirements.• Skilled in providing on-site event management, ensuring smooth operations and exceptional customer experiences.• Demonstrated ability to think innovatively and strategically, offering creative solutions to address individual customer issues, resulting in flawlessly executed and unforgettable events. Weniger anzeigen

• 

  Lichtermacher GmbH

  Apr 2022 - now

  Media Technology Expert

  • Interactive technologies for live events and motion pictures.• Proficient in media server programming, operation, and problem-solving.• Specialized in video mapping, warping, and projection techniques.• Virtual productions, merging physical and digital realms.• Global presence, delivering captivating experiences worldwide.• Combines technical expertise with artistic vision for impactful results.• Passionate about innovation and staying ahead of industry trends.• Dedicated to providing exceptional service and exceeding client expectations. Weniger anzeigen