Experience

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  Army

  Jan 2005 - Jan 2007

  Corporal
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  Success resources pte ltd

  Aug 2007 - Oct 2007

  Database executive

  As a Database Executive, I:• Responsible for performance, integrity and security of database, server and email including capacity planning, installation, configuration, migration, performance monitoring, security, troubleshooting and data recovery• Supervised a team of 4 to ensure all customers received tickets and all tickets were assigned appropriatelyFor my full IT Project Manager CV, please email me at [email protected]

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  Ncs group

  Nov 2007 - Apr 2011

  Associate consultant, systems

  As an Assistant Consultant for Systems, I:• Led team of 5 to provide desktop support to various Government authorities including basic troubleshooting & maintenance of servers & switches; determined requirements and devised optimal approaches to meet needs• Provided round-the-clock support to C-level management and acted as first point of call to rectify all user issues ensuring smooth daily operations and attainment of Service Level Agreements (SLA)• Responsible for maintenance of accounts in Active Directory and served as Lotus Notes AdministratorAmong my key achievements was:• Recommended revamped IT policies and processes to prevent future occurrences of common issues and streamlined work processes for more efficient daily operationsFor my full IT Project Manager CV, please email me at [email protected] Show less

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  Banking computer services pte ltd

  May 2011 - Mar 2014

  Systems / network administrator

  As a Systems / Network Administrator, I:• Acccountable for upkeep, configuration and reliable operation of multi-user system and related infrastructure; ensured system hardware, operating systems and software systems adhered to organistional values and participated in audits for CA systems, network infra and infra servers• Troubleshoot problems related to applications, server and network issues during project implementation and oversee maintenance and support of all servers, firewalls, software and hardware• Orchestrated system reviews and drills out of office hours, to maintain and upgrade servers. Conducted comprehensive review, conceptualised and rolled out improvement strategies and updated documentations to ensure system failover readinessAmong my key achievements were:• Hand-selected to be involved in implementation of new nationwide FAST (Fast and Secure Transfers) payment system. Maintained smooth operation of network devices, infrastructure servers, Certificate Authority System and LDAP servers across 2 data centers• Played a pivotal role during FAST payment implementation; liaised with vendors to coordinate procurement of hardware and software, supervised test cases and headed High Availability (HA) implementation projects to build up resiliency for new payment system• Appointed Project Manager for critical refresh projects including Check Point Firewall Refresh, Infoblox Refresh, CA Refresh and HP NNMi RefreshFor my full IT Project Manager CV, please email me at [email protected] Show less

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  Government technology agency - formerly ida (sportsg)

  Mar 2014 - Dec 2015

  Associate technical consultant

  As an Associate Technical Consultant, I:• Provided technical consultancy to Sports Singapore for SEA Games & Singapore SEA Para Games, 2015. Conceptualised hardware, software and network infrastructure for deployment across 51 venues• Coordinated intensive pre-event planning including design and delivery of 4-month training program for IT student volunteers and public servants and prepared venue equipment lists by negotiating with department heads on IT needs and allocating resources accordingly• Sourced, selected and partnered with multiple vendors for hardware and software solutions; devised strategies to balance resources for optimal productivity and ensured attainment of all operational SLAs• Headed a multi disciplinary team of 25 to set-up and operate Equipment Factory (EQF); including set up of servers, network links, network points and server room and configuration of firewalls, switches, laptops, printers & internet networks and managed logistics for all deliveries from EQF across all 51 venues• Led rapid identification and rectification of service failures and developed appropriate contingency plansAmong my key achievements were: • Yielded significant budgetary savings by safeguarding equipment across all venues; planned & executed effective inventory management strategies to avoid unaccountable items that would cause additional financial outlay• Secured critical sponsorship of 1.9Mn SGD for supply of End User Computing Devices from JK Technology on behalf of sponsorship teamFor my full IT Project Manager CV, please email me at [email protected] Show less

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  Government technology agency (prime minister’s office – strategy group / nptd / nccs / sndgo / cpib)

  Dec 2015 - now

  Technical consultant

  As an Associate Technical Consultant, I currently:• Manage full spectrum of IT Infrastructure services for key government ministries including the Prime Minister’s Office, with sole accountability for all infrastructure operations, issue identification and resolution• Responsible for planning IT Infrastructure Strategy and Roadmap; work closely with users to ascertain needs and coordinate full end-to-end equipment procurement including hardware refreshes and security patches• Analyse user requirements, identify areas for service improvements, oversee vendors and coordinate all maintenance efforts to ensure control, stability and scalability• Advise on all aspects of IT security and governance ensuring highest security standards according to IM8; develop and execute WOG IT security policies including Internet Surfing Separation and USB Lockdown and orchestrate degaussing and shredding exercises ensuring strict adherence across all organisational levelsAmong my key achievements include:• Appointed Project Manager for re-organizing Smart Nation Digital Government Office (SNDGO), April 2017. Completed project requirements admist challenging time constraints paving the way for smooth upcoming office relocation plans with respect to LAN cabling, network points and infrastructure set up• Played a critical role in deployment of new Whole-of-Government (WOG) initiatives including Internet Surfing Separation, USB Lockdown and Encrypted Flash Drives; facilitated user discussions, conducted pre & post implementation surveys, maintained document respository and steered a successful implementation• Initiated implementation of new technologies to enhance office productivity including Smart Meeting Room and Video ConferencingFor my full IT Project Manager CV, please email me at [email protected] Show less