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Andrew DiCarlo

Andrew DiCarlo

Customer Service Representative

Followers of Andrew DiCarlo267 followers
location of Andrew DiCarloGlen Rock, New Jersey, United States

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  • Timeline

  • About me

    Marketing Manager at Questex

  • Education

    • Western New England University

      -
      Bachelor of Arts Communications Public Relations

    • Glen Rock High School

      -

    • Glen Rock High School

      2005 - 2009

    • Western New England University

      2009 - 2013
      Public Relations Communication

  • Experience

    • Caputo’s Catering

      Jun 2008 - Aug 2010
      Customer Service Representative

      Directly interacted with customers to provide information, take orders, and solve issues Processed transactions and balanced cash drawerPrepared store front and kitchen for businessOrganized storage space for new products

    • Goalie School

      Jun 2011 - Aug 2012
      Assistant Coach

      Managed complex practice schedules for multiple players/traineesProvided assistance to head coach and players during on-ice drills and training

    • Abercrombie

      Nov 2012 - Feb 2013
      Sales Representative

      Tracked inventory and generated monthly sales quota by providing quality customer service. Organized store displays geared towards attracting new and existing customers.

    • Pro Ambitions Inc.

      Jun 2013 - Apr 2014
      Coach

      Managed complex practice schedules for participating playersProvided assistance to head coach and players during on-ice drills and training

    • Jodhpuri

      Sept 2014 - Sept 2014
      Inventory Management

      Processed inventory data for distribution centerProcessed transfer orders between storage facilities and distribution center

    • Covanta

      Oct 2014 - Oct 2014
      Accounting Assistant

      Led supply chain management and customer relationship management utilizing Microsoft Excel and PeopleSoft. Generated customer invoices and resolved order related billing inquiries.

    • Toys R Us

      Nov 2014 - Jan 2015
      Omni-Channel Administrator

      Analyzed and optimized all aspects of order processing, shipping, and delivery of customer store orders. Collaborated with customers, vendors, and sales team to provide a positive in-store and online shopping experience. Streamlined order processing and improved customer service.

    • Worldwide Express

      Jan 2015 - May 2015
      Account Coordinator

      Managed customer accounts, created and processed freight invoices, coordinated logistical shipment and delivery, and successfully resolved customer service issues.

    • IHS Markit

      Aug 2015 - Aug 2020
      Senior Order Management Analyst/Client Services/Customer Care Support Specialist

      Spearheaded the development and implementation of new company rules, guidelines, and procedures designed to achieve optimal results in the company’s best interest. Manages daily client operations and create customer reports and invoices for multiple product lines. Contributes to the growth of customer base and customer retention by managing help desk and troubleshooting and resolving customer related issues in a timely and efficient manner.

    • Questex

      Nov 2022 - now

      • Marketing Manager

        Jan 2025 - now

      • Associate Marketing Manager

        Nov 2022 - now

  • Licenses & Certifications