Divya Tharika Yuvaraja

Experience

• 

  Hewlett Packard Enterprise

  Jan 2018 - Jan 2019

  3PAR Deployment Engineer

  ➡ Performed OS Upgrades on 3PAR (HPE Storage) units for accounts.➡ Deployed codes on to the Array (Staging of OS files).➡ Performed troubleshooting issues effectively, while Upgrading.

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  Hewlett Packard Enterprise

  Mar 2019 - Jan 2021

  ➡ Facilitated effective customer relationship management and escalation recovery.➡ Initiated to drive the Diagnostic Accuracy (DA) metric for the team by doing the root cause analysis and help the team in meeting the target.➡ Facilitated the addition of a new technology, by delivering sessions/presentations explaining the importance of the technology within the operations, to all the stakeholders across teams to promote the utilisation of the same.➡ Mentored engineers by sharing knowledge about the product trained, helping engineersto identify the issue and guiding to take necessary actions. Voir moins

  • Senior Technical Solution Consultant / L2 Engineer

    Jan 2021 - Jan 2021

  • Technical Solution Consultant L1

    Mar 2019 - Jan 2021
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  Keen Eye

  Mar 2022 - Sept 2022

  Marketing Analyst

  ➡ Created detailed reports on the company's marketing analytics, like the inbound traffic using tools such as Google Analytics and LinkedIn Analytics to understand the company's positioning in the market and further optimise the brand image.➡ Formulated a strategic recommendation for the marketing campaign using creative Search Engine Advertising (SEA) strategies (Google Ads) and fun social media marketing strategies to increase brand awareness and visibility.➡ Optimised presence on Social Media (LinkedIn & Twitter), analysed key KPIs, created reports and shared insights among teams. ➡ Identified opportunities through market research and market analysis - direct and indirect competition analysis, consumer segmentation and other key driving factors. Voir moins

• 

  Baradiel Ltd

  Oct 2022 - now

  Digital Marketing Manager

  ➡ Monitor the customer behaviour displayed throughout the customer journey and improvised on key points which can be altered for a better experience.➡ Track the essential KPIs and provided regular optimisations as required. ➡ Conduct AB testing on contents which provided high conversions.