Ankita Phulari

Experience

• 

  Phulari Consultancy

  May 2021 - May 2022

  Evaluation Engineering Associate

  Conducted market research and regulatory analysis to assess asset conditions and compliance.⁠Drafted detailed valuation reports for residential and commercial properties, with adherence to industry standards.Managed client inquiries, providing clear explanations of valuation processes, which increased client understanding and trust.Stayed up-to-date with market trends, enabling accurate and timely recommendations to clients.

• 

  Delhivery Limited

  Nov 2023 - Jul 2024

  Client Associate

  Acted as the primary point of contact for 15+ FTL clients, fostering strong and lasting relationships that improved client retention by 15%.⁠Managed the complete lifecycle of FTL shipments, ensuring 98% on-time delivery and full compliance with client specifications.Successfully handled 900+ FTL shipments monthly reducing errors by 20%.Collaborated with cross-functional teams to implement client feedback, resulting in a 10% increase in service quality and customer satisfaction.Analyzed client feedback and market trends, driving data-based improvements that streamlined operational processes. Show less