Travis Britton

Experience

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  Countrywide Home Loans

  Sept 2004 - Oct 2006

  Dialer Manager-Analyst

  Responsible for set up of real time displays, agents, monitoring agents, and changing skill sets for all agents, as well as maintain Strata predictive dialer, and continue to train and educate my team members. Within two months of employment, I began working on IEX a workforce management system. I was one person of two that constructed, modified, maintained and input the data and built the system now used by CMD/B2C, along with IEX and associated services.

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  Dell (Contract)

  Dec 2008 - Sept 2009

  Retail Technician at Dell Solution Station In WalMart Stores

  Dell Solution Station, as a Retail Technician working on laptops and desktops, hardware and software issues, networking, data backups, virus removal, OS reinstall and repair. Also, setup installs for TV wall mounts, home theatre setup and network install. Engage customers and resolve these issues with computers, game console setup and TV setup. Handled all issues with customers in a retail environment. Was part of a pilot program that due to the economy was forced to do layoffs. Being with DELL has allowed me to become DCSE (Dell Certified) to work on, all workstations, Desktops, and Laptops both hardware and software along with warranty or out of warranty. Show less

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  Geo Tag

  Jan 2011 - Jan 2012

  Research Analyst/Marketing Coordinator

  Began doing Litigation Support with 408 Presentations, Screen Pictures to use in power point presentations, and Patent research for Geo Tag, which provides the tools needed for location search. Then moved over to the sister company of Noble Ion and began doing product research, graphic design including logos, and brand management. Also assisted with the product line of cosmetics, and began design and implementation of social media tools, Facebook, Twitter, Google Plus, YouTube and Blog. Designed and implemented company website for Geo Tag and began framework for Libby Gianetti, along with Amazon E-Commerce and continued litigation support, and design, and continued market research. Show less

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  Siwel Consulting (Contract)

  Jan 2011 - Sept 2011

  Tier 1 Commercial Help Desk

  Tier 1 Help Desk Agent for IT Service Desk Verizon Wireless, contracted through Siwel Consulting. Assist commercial and mainframe clients (FedEx, Jet Blue, Live Nation, and Dunkin) and many others. Provide First call resolution if possible and dispatch if needed. Break/Fix issues, VPN troubleshooting dealing with Checkpoint Endpoint, Cisco and Nortel, Mainframe, Password reset and creation, Active Directory, all Microsoft Applications and VM Ware. Install all hardware and software as needed, and support all Laptops and Desktops along with Blackberry, Android, IPhone and Tablets (IPAD, WEBOS, and Android). Show less

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  Capital One (Contract)

  Dec 2012 - Feb 2013

  ITSD - Client Services

  Perform setup of new and existing users within a secure area. Maintain profiles in Client Services and Mainframe. Handle all incoming tickets within a 72 hour service level agreement, and continue to learn and train on new systems and programs within Capital One. Used a in house ticketing system, and assigned tickets for my team as they came in. Help with any issues, and take on additional roles as were necessary and needed for the business.

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  OESMobile

  Jun 2013 - Jan 2015

  Marketing and Social Media

  OES Mobile, Inc is a smartphone app developer working on multiple shopping and gaming applications with a focus on improving upon current popular web-based programs. Based in the Dallas/Fort Worth metroplex, OES Mobile, Inc. strives towards simplifying your life by focusing on specific needs instead of broad, over-reaching programs currently in existence.I do Marketing and Social Media, along with Brand Management. SEO Facebook TwitterInstagramPinterest App Awareness Linkedin Blog Post, manage and implement successful campaigns, to drive existing users and non existing users to see something new and exciting within the mobile world. Deals, Games and More, this is the new and the now. Show less

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  Forte Payment Systems

  May 2014 - Aug 2015

  Integration Analyst

  Being a Integration Analyst I have gained a new level of knowledge and learned a great deal that has taken me to the next level. Extensive knowledge for payments gateway software integrationScheduling conference calls with developers, partners,resellers and prospects going over all aspects from beginning to endAssist all government accounts start to finish with gateway integration and terminal setups Handle all incoming issues and communicating to the team and merchants Assist all departments including risk, marketing, customer service, credit, enrollment and management Test new products and provide information back to development Admin for Freshdesk our ticketing system that I built out and implemented to Tech Support and Customer Service that is widely used today Schedule and present meetings on current and past issues.Received multiple awards for going above and beyond.I am a quick, effective and know how to communicate on all levels and priorities are key in this industry Show less

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  Selerix Systems, Inc

  Aug 2015 - Apr 2019

  ACA Client Manager

  Being an ACA Clients Manager has allowed me to be informed of everything needed for ACA Compliance, also known a Obama Care. This was a new Team that was developed for the company, to not only manage, but build relationships with internal and external clients concerning ACA and everything that goes along with it. I am fortunate enough to work with large groups containing 10,000 plus employees to the smaller groups contain as little as 50 employees. Setting up the ACA case including job classes, pay history, and look back reporting. Working with both the client and the broker to ensure the case is not only setup correctly, but life events are tracked properly and everything is sent to the IRS to meet the deadlines. The ACA Concept is daunting and difficult, however having someone dedicated and a system that has an entire solution built it, we bring simplicity to something so complex. Think of me as the Uber driver for the client, where ACA is the CAR, I am the Driver and the Client is the Passenger. Implementation Compliance for ACA ACA Training 1095C Review Look Back Reporting Form Generation AIR Filing M.O.P. Measure Eligibility / Offer Benefits / Prove this to the IRSStarted as a Support Analyst Became the EDI Subject Matter Expert for the Team. Appointed Systems Integration Liaison to communicate Deliverable s and Changes needed to Global EDI Files. Along with that, I started being part of the Training Program at Selerix for our Clients. I teach the Reporting aspect for each Training Session we have, and I also do Webinars for Clients as needed. Show less

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  PEC

  Jul 2018 - Dec 2020

  Project Manager

  Build out all EDI Feeds for various group sizes, using 834 formats, CVV, Excel. Build custom files through use of java script.Engage with clients and carriers to ensure proper testing is done, and timelines are met. Handle all discrepancies for clients so that there are zero data issues between enrollments and ongoing file feeds. Work through complex account structures and client concerns. Manage all facets of ACA for over 16 clients and ensure compliance is met with those groups.Train and build relationships to ensure ACA is understood. Analyze 1095C data, Submit manifest to the IRS and handle any issues.Heavy use of STAR Method and STEM Show less

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  The Forum Sports Bar

  Jan 2019 - Dec 2021

  Marketing Director

  Create all Marketing Materials Create and Run Events Pay Per Click Campaigns SEOGoogle Analytics Facebook - Instagram Eventbrite - Fever - Meetup Increased consumer sales by 42% and profits by 12k each month to make goals of 52,000 month after month Brought in karaoke, music bingo, private events, charities and weekly music.

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  BeneChoice Enrollment Solutions & Technology Inc

  Feb 2021 - Mar 2022

  Director of Training & Client Relations
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  Fortinet

  Mar 2022 - Jan 2024

  Inside Sales Representative Mid-Enterprise

  CybersecurityNetwork SecuritySASESalesforce Channel Prospecting Direct SalesBusiness MeetingsTiering and Forecasting Closed/Won over 4 Million since starting with Fortinet

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  CyberOne Security

  Jan 2024 - Aug 2024

  Territory Account Manager

  CyberOne is a dedicated cybersecurity company that improves the security capabilities of customers cost effectively. While focused on services, CyberOne also resells best-of-breed products to provide a complete solution. We partner with our clients to align and execute their long-term security strategy.

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  Fortinet

  Aug 2024 - now

  Regional Account Manager

  Go to liaison for all things Cybersecurity, understanding where you are at and where you want to go in order to reduce risk. Regardless of being on prem, hybrid or cloud we can discover a solution that fits what you need now and long term. I understand security is a journey and it takes time to get you where you need to be.