Fabio Silva

Experience

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  Novati Soluções de TI

  Jan 2004 - Jan 2005

  Network Intern
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  Alog Data Centers do Brasil

  Jan 2005 - Jan 2007

  Analyst of Monitoring

  - Monitoring All Data Circuit- Monitoring internet link of the BGP- Monitoring All Servers of the Managed Clients- First Level Support for the Managed Clients- First Level Support for the Data Circuit- Follow Procedure on Critical Environments

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  PlusMedia, LLC

  Feb 2005 - Jun 2005

  Network Administrator
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  Nova Prestech Informática

  Mar 2008 - May 2009

  IT Analyst
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  Filiperson Papéis Especiais

  Jun 2009 - Nov 2009

  IT Analyst
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  Comunique-se

  Nov 2009 - Apr 2010

  Infrastructure Support

  Manage All Hosting Servers for Portal Comunique-se e RiWeb;Monitoring and Mange all infrastruture of the Office on RJ and SP Region; Manage Infrastruture of Mailling Service - 1kk mail/week;Planing, Monitoring and Implementation of High Available System for the Publish ServersTechnology Implemented:Windows 2008 Server / DebianSQL Server 2005 / PostgreSQLIIS / ApacheActive Dierectory / DHCP / DNS / Iptables / Shell Script

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  STI Telecom

  Jun 2010 - Aug 2011

  IT Manager

  I was in charge of manage all technology resource and maintain all interconnection of our headquarter to the client environment using IpSec VPN.As a manager of all technology of our environment, I had to deal in all parts of the workflow for implement/maintain technology solution. In that case, I was in charge to provide the quote, create the implementation plan of this solution, manage the renew dates of our solution, also provide report to all of my directors.

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  Lan Designers

  Aug 2011 - Jun 2019

  Senior IT Consultant

  In this team we were responsible as 3rd party consultants for Tier 3 problems in the customerenvironment. My responsibility was to handle all requirements of Open-Source solutions,Routing and switching issues.Another important task in this team was to handle all phases of new projects to create newsolutions or improve existing solutions while avoiding unnecessary impact in the environment.In these projects, I am responsible for creating a workflow for this project, for realizing alltechnical tasks necessary for the implementation and at the end of the project and for creatingappropriate documentation for them.• Resolution of problems on Open Source Solutions (Linux/Unix)• Expert on resolution Troubleshooting of Network – Layer 2 (Cisco/ Dell/ 3com/ HP)• Expert on resolution Troubleshooting of Network – Layer 3 (Cisco/ Dell/ 3com/ HP)• Expert on Monitoring Solution (NOC – Groundwork & Zabbix)• Planning and execution of migration of environment• Planning and execution of creation of Core Network Show less

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  Domino's Pizza Brasil

  Jun 2019 - Sept 2019

  Senior Analyst III

  I was the person in charge to manage and drive all field tech operation of all Dominos store around the country. In this position my main goal is to maintain the operation of our stores using our field resources, assisting the provisioning of new stores, also make our internal process to provide replacement part of any technology equipment inside our stores.

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  Motorola Solutions

  Oct 2019 - Apr 2022

  As a Tech Lead of Network team in Motorola, I´m in charge to oversee all teammates of CMSOPlatform Services Commercial and give the proper support to them relative a technical issue.Manage the timeline and task assignment of all projects over our team using Jira. Also,provide feedback to my line manager and do all necessary adjustment over the tasks of theproject.In the meantime, I used to do all common activities of our team, maintain our infrastructure,handle with network ticket tier 3 and provide guidance to my teammates. Show less

  • Tech Lead of Network Team

    Oct 2021 - Apr 2022

  • Senior System and Network Engineer

    Oct 2019 - Oct 2021
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  Microsoft

  Jun 2022 - now

  Azure Support Escalation Engineer

  I am a Support Escalation Engineer within Microsoft's CSS organization, supporting strategic Microsoft Azure customers with critical issues, reactive support and also advisory cases.