Peter-John M.

Experience

• 

  SybaWeb

  Jun 2011 - Jun 2013

  Technical Administrator

  Managed Service Provider, SLA clients, Server Support, ADSL Installations, Black Berry Exchange setup, Desktop Support, Virtual Host, Printers and all other general IT support.Manage Exchange server backups, manage mailbox usage\sizes, creation of mailboxes, Active Directory bulk user creation, manage & setup roaming profilesFile Servers: Creating shares, permissions, auditing & backups to Synology NAS Switches: bonding ports, monitoring bandwidth, SNMP monitoring. Printers: Install & Configure print server, deploy printers via GPO, ensure uptime of all printers.Routers: Configure VPN clients & Mikrotik, manage Mikrotik DHCP, DNS and Port forwardingServer maintenance: Reporting on server maintenance to manager. Website: backups and updating of plugins\word press.Firewalls: Open source firewalls\proxy server install & configure, implement bandwidth throttling, bandwidth reports and cache server. Antivirus: ESET enterprise Antivirus deployment,Hardware purchasing & stock management.Virtual Hosts: Virtual Server management using Hyper V & Proxmox. Other: CCTV, Pastel Server setup.WiFi: Wi-Fi AP install, mount & configureNetwork Cabling: Wall points, crimp cables, Install trunking, patch panels.Projectors: Troubleshoot display issues, mount projectors, maintain filters, purchase of lamps, maintain inventorySmart Boards: install software, troubleshoot & solve issues. Show less

• 

  United Herzlia Schools

  Jul 2013 - Jun 2017

  Head of Educational Technical Support

  Managing school owned devices, tracking\management & inventory of mobile devices.OSX Server\Desktop, manage updates and deploy software as well as remotely manage OS X devices.Build Windows PC's, install and upgrade\rollout of new systems and applications across the organization.Support, manage & update firmware of iPads & Android tablets.Enterprise WiFi support for 10 campuses. Implement and support Managed Printer Solution, Purchase, install & configure new MFPS. Manage Toner supplies, repairs & costs of printers across all 10 campuses. Google Apps & Active Directory Administration\Support.Ed-Admin: Database management\optimization & Maintenance, Application support across all modules, technical SQL support, document and train staff on new features.Creating workflow systems as well as streamlining labour intensive processes.Server support: for File Servers, Group Policy, Hyper-V, DNS, DHCP, Print Servers, Synology Storage Devices, Backups & Disaster Recovery.New hire administration: Create network and email accounts for new users.Set up computers for new users and ensure delivery of equipment to staff at different locations.Help desk administration\support.Network cabling, custom cables lengths, wall points and cabinets. Projector installations, alignment, bulb replacements\support.Smart board software install & troubleshoot\resolve interactive issues. Show less

• 

  Amazon Web Services (AWS)

  Jul 2017 - now

  • Snr Cloud Support Engineer

    Jun 2022 - now

  • Cloud Support Engineer II

    Mar 2020 - Jun 2022

  • Cloud Support Engineer

    Jul 2018 - Mar 2020

  • Cloud Support Associate

    Jul 2017 - Jul 2018