Ryan Boland

Experience

• 

  Walgreens

  May 2008 - Aug 2008

  Store Clerk

  • Operated the cash register, which involved customer interaction and satisfaction• Handled arrangement of products and displays in store aisles• Worked with managers to unload shipping trucks and ensure correct inventory

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  Gelati

  May 2010 - Aug 2010

  Cashier

  • Operated the cash register, which involved customer interaction and satisfaction• Prepared various cream and fruit based gelato daily• Responsible for general maintenance of food preparation areas, including equipment and dining area

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  Vanee Foods Company

  Jun 2011 - Aug 2011

  Production Line Employee

  • Worked on factory line operating dispensing, measuring, and canning equipment for final product• Constructed shipping containers for finished product to be loaded on to trucks for delivery• Operationalized packaging system in warehouse for customer deliveries

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  SD Wheel

  Dec 2013 - Jul 2020

  SD Wheel is a subsidiary of Enthusiast Enterprises. I supervised a team of 20+ employees, providing guidance and mentoring to ensure excellent customer service and consumer satisfaction. Through consistent feedback and advising, I train and develop personnel to increase productivity and build capacity. I am in daily communication with internal and external stakeholders to promote positive customer relations. I formalize and lead bi-weekly company-wide meetings to reflect on areas of improvement and implementation of strategies to advance best practices. Here are a few ways I have contributed to their success: ►Creation and implementation of innovative three-month training curriculum incorporating situational strategies►Streamlined internal communication processes to promote smooth operations. ►Led standardization of customer service procedures to increase efficiency. ►Earned Top Rating for 3 eBay stores in areas of performance and customer satisfaction. Show less Drawing on my organizational skills, I coordinated order fulfillment and execution through Amazon. I interacted extensively with customers to provide timely appropriate information and to handle and resolve complaints. A proven performer in customer satisfaction, I received a promotion to Manager within eight months of hire. Here are a few notable achievements: ►Consistently earned the lowest error percentage across the sales and customer service teams. ►Maintained a high seller ranking over a six-month period. Show less

  • Manager, Sales & Customer Service Team

    Jul 2014 - Jul 2020

  • Sales & Customer Service Associate

    Dec 2013 - Jul 2014
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  Custom Offsets

  Feb 2016 - Jul 2020

  Remote Consumer Relations Supervisor

  Custom Offsets is a subsidiary of Enthusiast Enterprises. At Custom Offsets, I remotely supervised a team of twelve employees. I fostered creation and achievement of individual employee daily goals and weekly accomplishments. I promoted excellence in service to ensure satisfaction and quality. I efficiently managed consumer relations and complaint resolution to maintain excellent reviews and facilitate successful outcomes in highly challenging customer situations. The following highlights show the value I have contributed: ► Coordinate communications with company’s largest partner to assure efficient response times and customer satisfaction.► Directed team to successfully respond to over 115K tickets within a six-month period during busy season.► Effectively manage consumer relations and conflict resolutions to maintain excellent reviews. Show less

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  Enthusiast Enterprises, Inc.

  Jul 2020 - now

  Project Manager

  My primary responsibilities as Project Manager are identifying pain points, creating various options to resolve the issue, designing multi-stage mock-ups, and collaborating with our incredible teams in order to achieve our organizational goals quickly. Highlights of this role:► Redesigning our Contact Us Form to focus on providing support to the customer within the form itself as well as creating defined traffic to pinpoint which areas needed additional support► Developing and designing a dynamic Warranty Submission Center to give customers a smoother warranty experience and reduce replies to resolution► Responsible for a 50% reduction of tickets per order due to previously mentioned projects along with improved automated communication Show less