Chantel Van Der Linde

Experience

• 

  Spur Group

  Jan 1997 - Jan 1999

  Waitress
• 

  Jenman African Safaris

  Jan 2014 - now

  Tour manager

  Tour management:Provide JAS guide rates (including transit allowances, meal allowances, etc.) by December for the next year after next (e.g. Dec 2013 for Dec 2015)Troubleshooting tour issues• Communicate issues to various stakeholders• Problem solve issues that are arising cost effectivelyGuide and driver allocation/management• Ensuring guides and drivers are sourced and contracted on time for various tours• Ensure guides and drivers have appropriate visa and qualifications• Guide awards• Implement guides assessment and monitor throughout the year• Disciplinary actions should the need arise• Guides Facebook page• Guides monthly newsletter• Update guides contact information• Prepare guides training plan, budget and conduct training• Update guides manual• Double check and proof route notes• Assist guides when issues or questions ariseCostings• Assist product with checking the ops side of tour costings and yearly template checksBriefings• Sit in on briefings and debriefs with guides• Give feedback to affected departments based on feedback received from guides in briefings Sign-off• Guide payments-ensure SOP is followed by guides and drivers with regards to reconciliations, Ensure all guide payments are handed to accounts timeously, Assist accounts when funds need to be recovered or when information is required.• Tour budgets-Double check budgets and sign off, hand in for payments to allow monies to clear in respective guides accountStaff• Manage operations assistants with regards to the tasks assigned by you • Maintain a close working relationship with fleet manager as your job overlaps and both jobs have the aim of ensuring the smooth running of JAS tour operations Show less