Eva Wakonig

Experience

• 

  Radisson Blu Hotel & Spa, Cork

  Sept 2008 - Aug 2009

  Receptionist

  • Use of Opera and promotion of loyalty programs • Customer care over the phone and face-to-face• Responding to customer requests for information about the hotel and its surroundings• Arranging for special services requested by the customer• Arranging fulfilment of customer services by working with housekeeping, reservations and food and beverage outlets• Complaint management

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  HES-SO Valais-Wallis

  Jul 2011 - Jul 2011

  Summer job as a researcher German professional training market
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  Basel Tourismus

  Jan 2012 - Dec 2012

  Trainee Marketing & Museum cooperation

  Responsibilities/activities:• Organisation of media trips and assistance of journalists • Advertisements & advertorials, selling package deal over the phone • Management of online event calendar content, CRM Management • Organisation of an excursion for 50 employees • Attendance and organisation of the company‘s presence at fairs • Compilation of raffles and newsletters in 3 languages

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  PR agency

  Apr 2013 - Sept 2014

  Junior PR Consultant

  Responsibilities/activities• Compilation of e-mailings and postal mailings in four languages • Writing press releases in collaboration with the manager • Organisation of interviews, media trips and cold-calling journalists • Responding to queries, attendance of trade fairs and press events • Administrative work including quartely reportings and invoicing

• 

  VMware

  Sept 2014 - Aug 2015

  Account Manager for vCloudResponsibilities/activities:• Primary point of contact for assigned vCloud Air accounts • Build and manage long-term relationships with customers and cross-functional teams • Understand customer’s cloud use case, becoming a trusted advisor in their cloud story• Proactively review customer consumption and billing to help customers optimize their investment• Communicate professionally with customers and internal teams at all times• Drive escalated or critical issues by aligning appropriate resources, including professional communication with all stakeholders• Resolve issues relating to the account, billing, and MyVMware portal and thoroughly document issues and resolution in Salesforce• Collaborate with Sales and Systems Engineers to drive success of Proof of Concept (POC) efforts• Learn, develop, and share information or documentation on internal systems and processes• Lead or participate in time-sensitive projects Show less Lead Development for Switzerland and Austria in German, Swiss-German, French and Italian: Selling software over the phone, staying in close contact with Field Sales Representatives, Inside Sales and Partners• Follow up and qualify new prospects from marketing-generated leads • Prospect, qualify and develop new prospects to appointments • Research accounts, identify key players, generate interest and obtain business requirements. • Work closely with Inside Sales team to determine strategic approach • Disseminate opportunities to appropriate ISR/ISC, educating rep as necessary about the opportunity • Successfully manage and overcome prospect objections • Build and develop initial customer relationships • Meet or exceed assigned lead metric goals • Manage and document lead cycle in VMware’s CRM system • Promote, develop and maintain in-depth knowledge of VMware products and services, industry trends, and competition • Produce reports as necessary Show less

  • Client Success Specialist for vCloud Air

    Mar 2015 - Aug 2015

  • Lead Development Representative for Switzerland and Austria

    Sept 2014 - Feb 2015
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  Bad Zurzach Tourismus AG

  Sept 2015 - Jul 2018

  Administrator Marketing and Tourism

  • Content management, monitoring & further development of the website and social media• Compilation of the monthly eNewsletter• Compilation and development of marketing concepts for the brand • Compilation, development and realization of printed products• Assistance with the daily business operations of the tourist office• Planning and organisation of events, and promotion activities• Compilation of press releases

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  PrimeTax AG

  Aug 2018 - Apr 2019

  Head of Marketing
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  SEMG - Swiss E-Mobility Group (Schweiz) AG

  May 2019 - Feb 2024

  • Marketingmanager

    Jan 2023 - Feb 2024

  • Marketing Specialist

    May 2019 - May 2023
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  OFRAG Vertriebsgesellschaft

  Feb 2024 - now

  Online Marketing Manager