Ernesto Voli

Experience

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  Gioielleria Tiffany

  Jun 2010 - Jul 2011

  Salesman

  Sales Retail and Customer Relations

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  Politecnico di Torino

  Apr 2016 - Nov 2016

  Responsible for IT labs

  Management of computer labs

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  CLUSTER REPLY S.R.L.

  Oct 2018 - Oct 2021

  Acting as the key point for Customer and technical team serving a Spanish multinational group in the insurance industry. Main activities involve: gathering, documenting, and analysing business needs and requirements as well as CRM configurations and testing. Dealing with scheduling, programming, prioritising, assigning and evaluating project activities.Managing CRM integrations with third party systems.CRM Defect and release management.Lead generation and campaign processes management Show less

  • Project Manager & Business Analyst CRM Dynamics

    Jul 2019 - Oct 2021

  • Business Analyst CRM Dynamics

    Oct 2018 - Jun 2019
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  Nembrini Consulting SA

  Oct 2021 - now

  Order management funcional lead working for an international group operating into large scale retail industry. Responsible for defining the functional requirements (Adobe AEM and SAP Hybris), discuss the feasibility with the technical teams, plan the stories (Jira & Confluence) among the sprints, test the implementation and witness the stories with the client.Support in troubleshooting and tracking (Jira and SNOW) defects raised throughout testing phases (i.e., Regression, Smoke, Sanity) within the different environments Show less

  • E-Commerce Delivery Manager

    Jun 2022 - now

  • E-Commerce Consultant

    Oct 2021 - May 2022