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Bill Byrd

Bill Byrd

Fleet Manager / Safety Director

Followers of Bill Byrd256 followers
location of Bill ByrdMeridian, Idaho, United States

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  • Timeline

  • About me

    Service Manager - Heritage Automotive

  • Education

    • NCMi

      -
      Service Manager Certification Automotive Service Management

      Principals of Service Management I & IIThese hands-on courses deliver advanced best practices used by today’s successful service managers and will help your service department achieve often-illusive industry and franchise performance levels. Proven approaches for customer service excellence and practical tools and techniques that will have a real impact on a dealership’s bottom line. Subjects include: Defining and Communicating Expectations Recruiting and Training New… Show more Principals of Service Management I & IIThese hands-on courses deliver advanced best practices used by today’s successful service managers and will help your service department achieve often-illusive industry and franchise performance levels. Proven approaches for customer service excellence and practical tools and techniques that will have a real impact on a dealership’s bottom line. Subjects include: Defining and Communicating Expectations Recruiting and Training New Service Advisors Fundamentals of Effective Labor Rate and Margin Management Planning and Managing Salesperson Compensation Repair Order Analysis as a Management Tool Effective Service Menus Planning and Managing Service Advisor Compensation Implementing an Express Service Center Managing an Extended Hours program Show less

  • Experience

    • Stein Distributing

      Nov 2006 - Apr 2010
      Fleet Manager / Safety Director

      Created, monitored, and ensured annual/monthly budgets for all company equipment including: repair & maintenance, tires, and all fuel used. Direct P&L accountability for all budgets (some reaching $3M). Supervised all shop functions and technicians daily schedule and activities for fleet of 100+ vehicles. Maintained onsite fuel pumps (diesel and gasoline) while adhering to all state and federal regulations. Created and implemented preventative maintenance and repair procedures. Inventory control for all parts, tires, fuel, and lubricants. Design and instill company wide safety programs (including workers comp, accident investigation, new safety incentives, and return to work programs) resulting in company savings. Show less

    • Meridian Ford

      Apr 2010 - Sept 2010
      Service Advisor

      Evaluated and recommend services and repairs for customers vehicles. Meet and exceeded all sales goals while providing excellent customer service. Supervised, scheduled, and facilitated repairs for team of technicians. Facilitated manufacturers warranty repairs and process all paperwork including coding for Ford Motor Co.

    • Trebar Kenworth Sales

      Sept 2010 - Dec 2010
      Service Manager

      Created, monitored, and mandated monthly/annual budgets. Direct P&L accountability for main repair and body shops. Formed and instilled new polices to ensure shop profitability with immediate revenue increase realized in first 3 months of employment. Performed sales calls to strengthen existing as well as create new relationships with customer base. Adapted, revised, and administered new body shop operations, logs, and safety practices to ensure compliance with state and federal regulations.

    • Meridian Ford

      Dec 2010 - Jul 2012
      Service Manager

      Assembled and led team of technicians, service advisors, and support personnel. Created, monitored, and ensured monthly/annual budgets with direct P&L accountability for budgets up to $4M. Formed and implemented marketing plan resulting in immediate increased repair order count . Raised serviced absorption over 6% directly translating to profitability growth. Increased customer service scores 9 percentage points from year to year resulting in the Presidents Award Runner Up for 2012.

    • Meridian Ford/Kendall Ford

      Jul 2012 - Oct 2013
      Service Advisor

      Evaluate and recommend maintenance services and repairs for customers vehicles. Established, managed, and maintained accounts with several fleets for local and national customers. Supervised, scheduled, and facilitated repairs for team of technicians while providing excellent customer service. Facilitated manufacturers warranty repairs and process all paperwork including coding for Ford Motor Co.

    • Commercial Tire

      Apr 2014 - Aug 2015
      Outside Sales

    • Lithia Ford Of Boise, Inc.

      Aug 2015 - Mar 2019
      Service Advisor

    • Christian Brothers Automotive

      Oct 2019 - May 2021
      Service Manager

      Providing exceptional customer service and building a clientele based off of trust and experience.

    • Commercial Tire

      May 2021 - Oct 2022

      Create and build Fleet Solutions for today's growing Fleets in the Treasure Valley. Establish and strengthen relationships while providing exceptional customer service.

      • Fleet Partners Regional Sales Manager

        Jan 2022 - Oct 2022

      • Fleet Solutions - Sales

        May 2021 - Oct 2022

    • Heritage Automitive

      Dec 2022 - now
      Service Manager

  • Licenses & Certifications

    • Service Manager

      Christian Brothers Automotive
      Oct 2019

    • Master Certified Service Advisor

      Ford Motor Company
      Sept 2010

    • Master Certified Service Manager

      Ford Motor Company
      Apr 2011

  • Volunteer Experience

    • Advisory Board Member

      Issued by Skills USA on Nov 2011
      Skills USAAssociated with Bill Byrd

    • Advisory Board Member

      Issued by Dehryl A. Dennis Technical School on Jan 2011
      Dehryl A. Dennis Technical SchoolAssociated with Bill Byrd

    • Competition Judge

      Issued by Ford AAA Challenge on Jan 2010
      Ford AAA ChallengeAssociated with Bill Byrd

    • Coach

      Issued by Challenger Little League on Jan 2008
      Challenger Little LeagueAssociated with Bill Byrd