Prezley Mungala

Experience

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  The Royal Livingstone

  Feb 1990 - Apr 1998

  Accomodation Services Manager

  Accommodation Services Manager1. Achieving Departmental goals2. Supervise and inspect all butlers working areas3. Ensure daily review of VIP s4. Liase with senior management on staff development.5. Conduct coaching and counselling sessions6. Liase guest itinerary and book activities7. Maintain discipline as per company policies and procedures.8. Ensure accurate month end stock take9. Liase with maintenance department for all maintenance issues10. Responsible for on job training for butlers, room attendants and housemen.11. Perform all tasks of reasonable nature as requested by management. Show less

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  Musi o tunya Intercontinental Hotel

  Feb 1990 - Apr 1998

  Front Office

  Several Positions as per belowSeptember 1995 – April 1998: Hotel Intercontinental (Zambia)RESPONSIBILITIESFront Office Cashier:1. Ensure accurate banking procedures2. Daily adjustments to be signed and approved1. Balance the float before and after the shift ends2. Liaise with central billing for billing instructions3. Understand the importance of Credit limits4. Ensure proper credit card authorisation before closing a bill5. Effective control of dockets6. Effective understanding of the implications of incorrect docked posting.7. Ensure proper foreign exchange transactions with backup.8. Proper handling of disputed chargesJune 1994 – August 1995 : Hotel Intercontinental (Zambia )Front Office Receptionist: RESPONSIBILITIES.1. Performance of all aspects of effective and proper check in.2. Understand all legal requirements of registration.3. Effective interdepartmental communication.4. Effective filling procedures.5. Completion of all tasks for the day.6. Check and maintain proper stationery levels.7. Accurate handling of guest messages.8. Understand the importance of the emergence procedures e.g. Bomb threat.9. Understand the lost and found procedure.10. Handling guest grievances and requests.11. Maintain cleanliness of the reception area.March 1993 – June 1994: Hotel Intercontinental ( Zambia )Telephone Operator: RESPONSIBILITIES1. Ensure proper telephone skill2. Ensure effective and proper communication skills3. Answering of all calls within 3 rings4. Identification of the place of work, individual and offer to help procedure.5. Ensure customer and put on hold and get back to them within 3 seconds6. Transfer of all calls to the right extensions to minimise the cost.7. Effective and accurate message handling.8. Proper customer support and providing of accurate information. Show less

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  The Royal Livingstone

  Apr 2010 - now

  Front Office Manager

  1. Achieving of the departmental goals and objectives.2. Manage daily operations of Housekeeping and Front Office.3. Assist with the formulation of Rooms Division strategies aligned with hotel objectives.4. Ensure a quality control system for the entire department and that standards are maintained.5. Ensure that succession plans are compiled and in place for all the positions.6. Implement and manage the health and safety mechanisms within the department.7. Ensure that a secure environment exists for both guests and employees.8. Ensure that monthly analysis of costs, expenses and revenue are completed.9. Compile budgets and manage financial control procedures. Show less

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  Sun International

  Apr 2010 - now

  Operations:* Maintain standards and procedures as per standard* Business partner/ concessionaires management* Monthly reports for both financial & executive reporting* Customer expectations and product & service standards * Daily meet and greet of arrivalsFinance:* Input, implement and achieve the business strategies and objectives.* Financial forecasting as per finance requirements.* Financial compliance to company’s accounting practices, policies and procedures.* Budget management.* Profit margins required and met as per EBIDTA benchmarksCompliance (Health & Safety, Security, Environment): * Policies and procedures meet current legal and company requirements* Internal and External audit results achieve targetHuman Resource Management:* Employee Engagement Survey targets are met Union relations are maintained * Application of discipline is consistent and fair as per unit guidelines * Recruitment and selection requirements as per job profiles* Performance agreements and reviews conducted as per HR policy Show less Front Office Management1. Achieving of the departmental goals and objectives.2. Maximise profitability and guest satisfaction.3. Determine the required staffing levels at all times.4. Ensure accurate banking procedures are adhered to.5. Meeting of daily, weekly and monthly deadlines.6. Ensure effective group accounting procedures.7. Perform tasks of reasonable nature as requested by senior management.8. Ensure training and development of staff.9. Performance of all aspects of checking procedures.10. Control of docket management procedures.11. Ensure proper understanding of guest special requests.12. Setting of objectives for performance appraisals.13. Ensure smooth operation and management of city ledgers. Show less

  • Operations Manager

    Apr 2014 - now

  • Rooms Division Manager

    Apr 2010 - now
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  Freshview Hotel

  Sept 2019 - now

  Deputy General Manager
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  Sindabezi Island

  Apr 2021 - now

  Lodge Manager Sindabezi
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  Tongabezi Lodge

  Apr 2021 - now

  Deputy Lodge Manager
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  Ciela Resort

  Jul 2022 - Aug 2024

  Room Division Manager
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  Digital Smile Livingstone

  Apr 2024 - now

  Senior Hospitality Trainer

  We offer inhouse training in Hospitality ranging from Customer Care, Specific departmental training requirements, Supervisory, Management, Discipline and Performance management