Atif Rahim

Experience

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  Khan Jee Global Services

  Feb 2017 - Nov 2019

  Technical Support Engineer

  • Installed and configured hardware and software. • Identified issues through effective customer communication. • Guided customers through solutions, ensuring satisfaction. • Conducted repairs and replacements as needed. • Managed multiple cases concurrently. • Evaluated new technologies. • Provided on-site and remote technical support.

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  NanoITSolutions

  Jan 2020 - Sept 2021

  IT Hardware Support Engineer

  • Troubleshot and resolved gaming machine hardware issues. • Installed, configured, and maintained gaming hardware for optimal performance. • Performed regular maintenance on gaming machines. • Provided technical support to gamers and developers. • Managed gaming hardware inventory and documentation. • Collaborated on procurement of gaming components and peripherals. • Oversaw gaming hardware lifecycle management. • Kept current with gaming hardware trends, sharing knowledge with colleagues. Show less

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  ALSHULAH LIGHTING

  Feb 2022 - Jul 2023

  IT Support Specialist

  • Designed and implemented efficient IT Infrastructure, covering hardware and software configurations. • Resolved hardware issues across various equipment to maintain operations. • Executed upgrades and maintenance with minimal disruption. • Ensured data integrity through regular backups. • Managed Microsoft 365 administration, including user management and security. • Administered IP telephone and CCTV camera systems. • Provided technical support and guidance to colleagues. • Supported web administration and assisted the software development team as needed. Show less

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  Sidra Medicine

  Aug 2023 - now

  IT Service Desk Engineer - Facilities Support

  • Act as first point of contact for all hospital staff IT support needs• Process and resolve IT service requests using ServiceNow ticketing system: • Track incident tickets • Manage service requests • Meet SLA response times • Update ticket status regularly• Deliver friendly and professional technical support: • Phone assistance • In-person support • Remote troubleshooting• Communicate technical solutions in clear, simple language for all staff levels• Handle busy workloads efficiently: • Prioritize urgent requests • Multitask effectively • Maintain service quality • Keep response times within SLA• Perform Active Directory management: • Password resets • User account creation/deletion • Access permission updates • Group membership management• Resolve escalated IT issues promptly to minimize hospital disruption• Provide technical support for healthcare systems: • Cerner Millennium (PowerChart, FirstNet) • Clinical and pharmacy applications• Provide after-hours and on-call support • Coordinate with advanced support teams for complex technical issues• Document solutions in ServiceNow knowledge base: • Create how-to guides • Update troubleshooting procedures • Collaborating with IT teams to enhance support processes Show less