Alexandra Sloboda

Experience

• 

  InterContinental Hotels Group (IHG®)

  Jul 2007 - Jun 2010

  Head of Client Relations, Employee of the Year 2008' award by IHG

  Incl management of servicing teams for NFL International Series Launch 2007 (New York Giants faced off against the Miami Dolphins) | London Wembley Stadium

• 

  United Nations

  Sept 2010 - Jan 2011

  Communications & Corporate Partnerships (contract)

  - Explored, identified and evaluated strategic opportunities for mutually beneficial and sustainable partnership initiatives- Developed new contacts at lrg (multi) national companies (FTSE300) resulting in the development of strategic corp partnerships - Assisted in the development of new U.N. policies to meet the changing needs of current and potential corp partners

• 

  Investec

  Dec 2010 - Nov 2012

  Head of Client Services - Treasury Solutions, UK, London

  FX spots/forwards/options, derivatives, money marketsDiverse range of financial products and services to a client base in three principal markets: UK, South Africa and Australia.Client Relations (External)- Built a brand new banking function: Coached Client Services team on how to support the growing corp client base and ops requirements for a range of product offerings- Hand-held CS team to adopt new change initiatives.- Implemented best practices incl 'Treat Clients Fairly' philosophy.- Author of the bank's newly published guidebook for complaint handling procedures.Client Relations (Internal)- Grew team (recruitment, training, retention) to provided in-house ops support for all trading desks within Capital Markets while ensuring strong communication with key stakeholders (Dealing desk, Risk, Compliance, Corp settlements, Private Bank, Trade Support and On-boarding).- Introduced new key control activities and provided recommendations.- Completed several Money Laundering Prevention training courses.- Worked alongside the Tech Teams to develop client focused service offerings, incl new platforms.Project Management- Implemented a series of new key processes to enhance the client journey within Treasury & Trading Ops. - Customised CRM and automated a number of manual reports through liaison with the technical teams.- Developed a case management function to deal with queries/ issues arising from the ongoing relationship with ext clients.- Implemented MI for query resolution.- Adopted transformation beyond creating electronic copies of paper documents making these processes digital from the outset to help clients benefit from predictive analytics. Show less

• 

  Bank of America

  Nov 2012 - Jan 2016

  - 16 EMEA client-facing direct reports (16 VPs, AVPs and Officers), whose primary role it is to advise our corporate clients on legal/ KYC/ AML aspects, as well as, requirements of new product implementations and managed these on their behalf.- Instilled unwavering client focus by engaging our business partners, influencing decisions and proactively taking ownership of business problems.- Delivered high-impact, far-reach agile business process redesign for incoming customer query processing (level 0) and RPA for data transfer processing, customized client and internal MI reporting, client onboarding/ KYC, customer complaint and STP, data cleansing. - Ensured adequate staffing levels in line with service level agreements.- Provided leadership and direction to teams. Ensured quick adoption. Inspected team’s work to ensure good client experience.- Managed compliance and audit controls to ensure mitigation of risk to the client and the Bank.- Appointed as Employee Engagement Lead responsible for the engagement of GWBO employees (~500 employees, ~30 Engagement Reps). Improved the employee engagement from 33% in 2012 to 55% in 2013 and 65% in 2014 (measured by anonymous employee surveys deployed). Show less 17 EMEA client-facing direct reports (17 VPs and AVPs), whose primary role is to provide on-going service support to our EMEA Corporate and International Subsidiary client base.- Tested hypothesis and deployed change programs to improve organisational effectiveness to optimise costs.- Designed Operational Risk Management (ORM) tests for high-risk processes and implemented new control points where required.- Carried our end-to-end Root Cause Analysis (RCA) and responsible for remediation and introduction of new measures to prevent reoccurrences.- Optimised Treasury technology by exploring ways to digitise on-boarding and other laborious processes, incl KYC.- Identified opportunities and solutions that achieved optimal costs to the business and aligned resources with cost saving strategies and business goals.- Collaborated with, drove and helped cross-functional teams to improve practices, processes and approaches with the goal of increasing employee productivity/ effectiveness, minimize costs to the business. - Coached teams to adopt and understand benefits of automated solutions, incl predictive analytic capabilities to help them easily access and analyse their banking information with increased speed and accuracy.- Analysed complex multi-facetted operational problems and developed detailed solutions to achieve process optimisation, operational effectiveness. - Developed initiatives for complex business issues with aggressive targets on cost-cutting strategies through process redesign. Show less 19 EMEA client-facing direct reports (9 AVPs and Officers, 10 Consultants) whose primary role is to provide on-going servicing support to our EMEA Commercial GTS client base.- Developed functional footprint optimisation strategies and implemented these, e.g. successfully consolidated service units from out of Paris, Frankfurt, Antwerp, Athens, Madrid into one central Treasury Service unit in London. - Managed process optimisation and ensured the adoption of tech solutions incl the roll out of CashPro to clients and employees to allow them to view data flows and manage their working capital, counter-party payments and trading activity real-time.- Integrated corporate card services into Commercial and Corporate Treasury Services creating further budgetary efficiencies. - Drove quality consistency while ensuring that local adaptability is achieved where necessary. - Executed on strategy with the team to meet stakeholders' and business objectives.- Actively identified and pursued a number of new initiatives to improve stakeholder satisfaction to make us best in class in the market by delivering a world-class service at the optimal cost.- Lead multiple projects that deliver new product and capabilities for the GTS business.- Developed associates and built bench strength across the group to best position the team to meet growth and scale.- Translated strategy into tactical action plans.- Designed and lead the implementation of a number of cost optimisation initiatives by streamlining servicing efficiencies, e.g. documentation/ mandate requirements and client outreach for card queries integration.- Re-structured various business units and drove these to achieve 11% increase in client satisfaction (NPS) from 2013 to 2014. Show less

  • Head of Corporate Fulfillment & Trade, Treasury Solutions

    Aug 2015 - Jan 2016

  • Head of Corporate Client Services, Treasury Solutions

    Apr 2014 - Aug 2015

  • Head of Commercial Client Services - Treasury Solutions

    Nov 2012 - Apr 2014
• 

  Quintessentially

  Jan 2016 - Mar 2018

  Global Head

  Global Concierge Service affiliated with Royal Family. Divided my time working with my teams on site in Hong Kong, NYC, LA and London (responsible for +250ppl)63 offices globally. Event Mgm, Financial Advisory, HR Services/ Recruitment, Lifestyle Consultancy etc to name only a few services we offer. We have significant experience with large global blue chips incl financial services clients.- Spearheaded strategic performance improvements and transformation across 63 countries for +800,000 clients globally with request volumes of +2.7 million/ annum. - Identified/ developed initiatives that directly drove corp client and employee satisfaction by delivering solutions at optimal cost.- Designed and rolled out performance enhancements tools and built bench strength across the group, incl reporting for audit findings to mitigate risks and address quality issues.- Managed global teams/ talent/ performance development/ int mobility.- Designed/ introduced new MI, KPIs and VoC.- Managed complex programmes and problem-resolutions. - Liaised/ managed key int+ext stakeholders, incl building credible relationships and engagement with sn leaders across the Group and relevant ext bodies.- Developed and implemented new employee incentive schemes across all regions resulting in increased client, talent retention and productivity.- Developed audit reporting for 63 offices to manage risk and compliance in line with global corp client standards.- Increased credibility among lrg global blue chip organisations and global (U)HNWI/ corp audience. - Presented at client meetings and RFPs- Managed teams at Concours d’Elegance 2016 (Los Angeles | U.S.A.) Show less

• 

  The Global Growth Institute

  Mar 2018 - Apr 2019

  Global Director
• 

  Barclays

  Apr 2019 - Aug 2023

  VP, Transformation Lead

  ‘Exceptional Awards Winner H1 2022‘- Strategy formulation/ planning and implementation/ execution for Barclays app development, digitalization, fraud/ scam reduction/ prevention, supplier rationalization/ consolidation. ExCo/ Board scorecard reporting.- Operational Efficiency/ Effectiveness: people data analytics, ExCo reporting.- Strategic Business Partnerships. Collaboration to drive Change.

• 

  Major Sports Events

  Dec 2023 - now

  Major Sports Events

  - Paralympics Paris 2024, Team Manager (61ppl)- UEFA Euro Cup Düsseldorf 2024 | Team & Venue Manager (98ppl)- Snowboard, Alpine Ski, Freestyle Euro | World Cups 2024 (Germany | Switzerland)- Ice Hockey World Championship 2024 (Switzerland) incl Finnish National U18 Team ManagementResponsibilities: Team Management, Performance Management, Venue Management, Stakeholder Management incl Media/ Press/ diplomatic sector, Logistics Management, VIP Hospitality Management, Athlete Wellbeing/ Safety/ Security, Anti-Doping Management, Events Management, Accreditation Management, Cost Management. Show less