Experience

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  Ceramica cleopatra group

  Dec 2010 - Jul 2015

  Quality control engineer

  • Responsible for receipt of raw materials and carrying out all experimental tests required.• Responsible for monitoring and maintaining quality and compliance targets.• Keeping quality documentation up to date.• Investigate problems, analyze root causes and derive resolutions.

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  Arab union glass

  Jul 2015 - Aug 2016

  Quality control section head

  • Ensure incoming materials meet required quality standards.• Responsible for identifying and raising quality issues and for speedily resolving them to ensure zero impact to the customer. • Developed new approaches to solve problems identified during quality activities.• Developed and initiates standards and methods for inspection, testing, and evaluation.

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  Arab union glass (aug).

  Aug 2016 - Jan 2018

  Quality assurance officer.

  • Implemented ISO Quality management 9001:2015• Obtained ISO 9001:2015 Certificate for Arab Union Glass.• Obtained a Certificate of "Proudly Made in Egypt" for Arab Union Glass.• Prepared and maintained important company QC documentations such as quality manuals, quality procedures, quality standards, QA policies, etc.• Identify root cause and instigate permanent corrective actions for product quality issues• Performed data analysis and provided recommendations to Decrease defected products.• Developed and trained quality control department, set standards for quality.• Applied statistical process control (SPC) methods for analyzing data to evaluate the current process and process changes. • Developed the customer service policy for the organization: Developed customer service procedures, performance level and QA standards for the organization.• Review all data obtained during all quality control and quality assurance activities to ensure consistency with company policies and procedures.• Made technical presentations on quality maintenance to management and customers. Show less

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  Festina petroleum service

  Jan 2018 - May 2020

  Operations engineer

  •Ensure all products leaving the unit meets or exceeds the customers' expectations.•Follow up daily field activities during normal operation and troubleshoot any arise operation problems.•Identify technical problems and make the necessary technical decisions within the limitations imposed by contractual specification •Works in line with HSE policy, and ensure awareness and compliance of HSE rules and regulations by subordinates.•Develop a strong working relationship with the on-site Owner representatives Show less

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  Festina petroleum service

  Jul 2020 - Sept 2022

  Business developer

  •Educate customers on how products or services can benefit them financially and professionally.•Built relationships with customers and community to promote long term business growth.•Exceeded monthly sales targets and quotas consistently.•Educate customers on how products or services can benefit them financially and professionally.•Research sales statistics and establish sales potential with new businesses in your target area.•Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.•Established new accounts through cold calling and personal visits to potential customers.•Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor. Show less

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  Tiba thermal & acoustic insulation

  Sept 2022 - Dec 2024

  Business developer || sales engineer

  •Worked closely with marketing to develop compelling sales presentations and materials, which contributed to a 20% increase in lead conversion rates.•Built relationships with customers and community to promote long term business growth.•Identify potential clients and business opportunities through various channels (networking, cold calling, social media, and market research).•Build and maintain relationships with new and existing clients to build up loyalty and trust.•Act as a key point of contact for clients throughout the sales process, addressing any concerns or questions.•Spearheaded the integration of analytics tools to optimize customer insights. Show less

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  Fosters energy

  Feb 2025 - now

  Senior business developer

  •Built relationships with customers and community to promote long term business growth.•Identify potential clients and business opportunities through various channels (networking, cold calling, social media, and market research).•Build and maintain relationships with new and existing clients to build up loyalty and trust.•Act as a key point of contact for clients throughout the sales process, addressing any concerns or questions.•Spearheaded the integration of analytics tools to optimize customer insights. Show less