Suzy Chapman Grimm

Experience

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  US Airways

  Aug 1990 - May 2009

  Customer Service Representative

  Customer service agent at four airports. Sold tickets, processed passengers, coordinated ground crew and flight crew interaction, handled baggage, customer complaint resolution, launched on time departures, and coordinated post departure details. Went through a merger of America West and US Airways, adapting to new systems, situations and cultures each time. Helped guide our team through the extreme disruption after 9/11, maintaining customer service standards and safety throughout. Amercia West employee: SNA, SFO, SMF, LGB...retired from US Airways at SNA. Show less

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  BirchStreet Inventory with AccuBar

  Jan 2003 - Sept 2016

  Corporate Sales Account Executive, Customer Success Manager

  Corporate sales for a start-up software company. Worked trade shows, conferences and conducted sales duties both in the office and remotely selling software and integrations to single operators and corporate entities. Cultivated incoming leads and executed cold calls both email and on the phone. Provided after sale customer service managing complex relationships and resell opportunities.

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  BirchStreet Systems

  Sept 2016 - Mar 2020

  Senior Corporate Account Executive

  Corporate sales associate selling software under a SaaS platform for inventory management solutions. Worked through a merger of the company to the larger company, BirchStreet Systems selling Procurement and AP Software with a broader platform. Managed complex relationships, helped retain existing revenue, create and close new opportunities through research of customer needs and presentation of SaaS products and services by determining strategies and goals for each product and service at each account. Show less

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  Checkmarx

  Mar 2020 - Sept 2022

  Inside Sales Representative, Renewals

  Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails. Understanding customer needs and requirements. Routing qualified opportunities to the appropriate sales executives for further development and closure. Acting as a team player with in a tight knit group of sales associates.

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  Hiring & Empowering Solutions

  Sept 2022 - now

  Sales Consultant

  Strengthening brand reputation by delivering superior customer experiences that foster loyalty and repeat business. Developing long-lasting client relationships by consistently exceeding expectations with exceptional service. Conducting comprehensive product demonstrations for clients, resulting in an increased understanding of features and benefits.

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  Poudre School District

  Jan 2024 - now

  Paraprofessional, Special Needs

  As a paraprofessional for special needs, I support students with disabilities in their academic, social, and behavioral development. I assist teachers in creating an inclusive and supportive learning environment, ensuring each student has access to the tools and guidance needed for success.