Yavor Mihaylov

Experience

• 

  Interoute

  Apr 2008 - now

  IP engineer

  Use network tools to monitor core network and customer services. • Proactively initiate incident management process. • Perform diagnostics on all IP network and customer faults. • Generate action plans to troubleshoot all IP network and customer faults. • Track the incident management of proactive and reactive issues through the Trouble Ticket system(Siebel). • Management and Technical escalation of Trouble Tickets in line with process. • Coordinate NOC activities with local Field Operations and Vendor/Supplier representatives to diagnose and fix faults across a pan-European network • Liaise with customer representatives to progress fault resolution. • Support local Field operations with maintenance activities. • Works in the NOC on a 24x7 shift rota. • Reporting security incidents to the appropriate operations functions on detection. • Comply to Interoute Security Management controls, security policies and report security incidents to line manager • Physical Security Monitoring• Experience with Trouble Ticketing tools (Siebel) • IP, MPLS and routing knowledge (ISIS, BGP) in an ISP environment • Work on Cisco hardware and IOS.• Work on Juniper hardware and JUNOS.• CE/CPE configurations and trouble-shooting.• Replacement on Juniper and Cisco routers. Show less