Maureen E.

Experience

• 

  RIP-IT Sporting Goods

  Oct 2014 - Aug 2015

  Team Sales

  • Increased sales by offering advice on purchases and promoting additional products.• Retained excellent client satisfaction ratings through outstanding service delivery.• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

• 

  Hickory Transportation

  Sept 2015 - Aug 2017

  Account Manager

  • Coordinated and scheduled all customer shipments• Managed and developed customer relationships• Proactively monitored shipment status and customer accounts• Assigned carriers and dispatched multiple types of shipments• Increased sales and profit margin within customer base• Solicited shippers and receivers for new business.

• 

  WestRock Company

  Aug 2017 - now

  • Lead process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.• Establish and monitor customer service standards by employing recognized and comprehensive benchmarks.• Conduct training and mentor team members to promote productivity, accuracy and commitment to friendly service.• Maintain consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.• Respond to disruptive events using crisis management techniques to offer corrective solutions and maximize customer satisfaction Show less • Developed strong analytical and financial skills, which helped to anticipate market and company needs. • Adjusted prices via pre-set schedules, supply management department costs and other factors on regular basis. • Prepared estimates used by management for purposes such as planning, organizing and scheduling work. • Provided accurate estimates by defining scope, timelines, potential setbacks and limitations. • Collected historical cost data to estimate costs for current or future products. Show less

  • Manager of Project Management

    Oct 2022 - now

  • Customer Service Supervisor

    Sept 2020 - Oct 2022

  • Pricing Specialist

    Mar 2019 - Aug 2020

  • Account Coordinator

    Aug 2017 - Mar 2019