Stephen Dalton

Experience

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  MOUCHEL plc.

  Jan 1999 - May 2011

  I have implemented the following strategic initiatives from assessing the business requirements to building the business cases and obtaining business approval to proceed.• Corporate print solution: moving the company from a personal printer model to Canon multifunction devices; now working on phase two of this initiative to introduce a managed secure print solution. • Introduction of Cisco voice over IP telephone solution; moving the company from a heterogeneous legacy estate towards a single solution with a lower total cost of ownership.• Corporate sustainability: working on a strategy to align IT with business aims, while reducing the total cost of ownership. I manage and coach the Regional Support Managers located across the UK. I assign objectives and delegate assignments as required to meet those set for me in my Personal Performance Appraisal. I am responsible for 5 direct reports and 34 indirect reports. I ensure that IT policies and procedures are adhered to. I am proactive in the improvement of IT Services and assist with the development of strategies, new policies and procedures. Show less

  • Senior Regional Service Manager

    Jun 2007 - May 2011

  • Senior Regional Service Manager

    Jan 1999 - Jan 2010
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  SEMA Group Pty Ltd

  Jul 1999 - Jun 2000

  Team Leader Server Technologies

  Responsible for London based team of third line support engineers for a large NT 4 WAN with a user base of 5000 and over 100 servers.

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  ItSMF UK

  Oct 2009 - Jul 2012

  Member - SLM Special Interest Group at itSMF

  I was a contributing author on the publication of "Service Level Management A Practitioner's Guide". I am currently work with the group on the advanced version of the book.

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  Project Vision

  Jul 2011 - Oct 2012

  Service Delivery Manager

  Consultancy Contract to supply the following services:Management of the IT Service Delivery Team including responsibility for service desk, desktop support, application support, career development and staff appraisals. Definition of service level agreements (SLA’s) in relation to contracted services, ensuring the SLA’s are achieved; service quality and client expectations are met or exceeded.Managing the delivery and associated commercial relationship with the Client and assisting with farming the account;Ensuring that expectations are managed proactively and any issues arising are dealt with promptly and appropriately. Actively seeking to further develop commercial opportunities whilst defending in-play opportunities. Achieving targeted programmer and project profitability and providing accurate, timely reporting of all project variables. Ensuring that all programme and project management and quality standards are adhered to throughout the project lifecycle. Maintaining a clear understanding of the contract and commercial terms applying to the project and managing compliance. Providing effective pre-sales support and solution envisioning / development as required. Devising and costing viable, winning solutions, working closely with the delivery and sales teams. Show less

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  Ford Motor Credit Company

  Jan 2013 - Jun 2013

  Service Improvement Analyst

  • Manage and lead process development initiatives• Manage process improvements and procedure development within ISM. • Monitor process performance and ensure governance• Manage the overall Technical Services resource management process including changes to the process, resource pool, vacation and tasks.• Work with FMC IT teams to determine root cause for infrastructure outages e.g. Network. Also support application teams with root cause analysis for FMC related technical issues.• Manage ISM related open crises. Follow up on IT Advisories that affect FCE that have their root cause within ITI Show less

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  Essex County Council

  Jun 2013 - Jun 2015

  Service Delivery Manager

  Service Delivery Manager SaaS

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  Xceed Group

  Jul 2015 - now

  Senior Consultant

  Senior Consultant

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  Wavestone

  Sept 2018 - now

  Consulting Manager

  FinOps Implementation LeadCompany: [Global Services Company]Duration: August 2023 – July 2024Description:Led a major FinOps project to control and reduce IT costs for a large global services company. Key responsibilities and achievements include:Infrastructure Review: Assessed the IT setup to identify cost-saving opportunities and clarify cost ownership.Tagging Policy Implementation: Developed and enforced a tagging strategy to ensure accurate cost tracking and accountability.FinOps Tool Deployment: Implemented a tool for real-time cost monitoring and reporting, enhancing visibility into cloud spending.Cost Savings: Identified significant annual and monthly savings, exceeding initial targets.Collaboration and Training: Worked with various teams to foster a collaborative FinOps culture and provided training on best practices.Sustainable Cost Management: Established a dedicated FinOps team and standardized processes to maintain long-term cost efficiency.This project empowered business units to manage their IT expenditures effectively and ensured sustainable cost management and operational excellence. Show less