Alexander Head

Experience

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  Best Buy

  May 2005 - May 2009

  Geek Squad

  +Provided expert technical support and troubleshooting for a wide range of desktop computer issues, ensuring swift resolution and optimal functionality for clients.+Demonstrated proficiency in software installation, hardware maintenance, and network connectivity, optimizing system performance and enhancing user experience.+Delivered exceptional customer service through personalized assistance, proactive problem-solving, and effective communication, fostering long-term client satisfaction and loyalty. Show less

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  T-Mobile

  Jun 2009 - Nov 2012

  Senior Corporate Trainer

  +Organized and facilitated a 5-day boot camp for new hires, along with daily training classes, and conducted shadow-interviews to ensure skill development and performance enhancement.+Led meetings with Central Florida businesses to assess their phone plan needs, often accompanied by a team, while also conducting hands-on field training for new employees.+Proactively addressed immediate client needs, while also contributing to the refinement of sales policies and procedures to optimize performance and client satisfaction. Show less

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  Lightspeed Ahead Mobile Computer Help

  Nov 2012 - Aug 2018

  Owner / CEO

  +Provided end-to-end technical support for desktops, laptops, and peripherals, including troubleshooting, maintenance, and software/hardware configuration.+Managed network connectivity, implemented security measures, and ensured data integrity through backup solutions and recovery procedures.+Delivered personalized customer service & offered user training and support to ensure efficient and effective resolution of IT issues for small business clients.

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  AmOne

  May 2015 - Aug 2017

  Financial Services Team Lead

  +Facilitated group trainings and occasional company-wide sessions covering diverse topics, ensuring comprehensive skill development+Provided speech coaching focusing on refining cadence, tone, and effective client communication techniques, empowering team members to convey professionalism and expertise in client interactions.+Implemented a structured feedback system, offering personalized 1-on-1 guidance and performance evaluations to foster professional growth11x award winner for 'Exemplary Results and Outstanding Performance' Show less

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  The Geek Easy

  Dec 2017 - now

  Owner / CEO

  +Oversaw business operations including: IT, hiring, training, risk mitigation, accounting, GRC, cybersecurity, event management, & production engineering.+Directed the coordination of more than 1,000 large-scale live events, overseeing a diverse team of 15+ professionals spanning security, production, event operations, social media marketing, catering, and administration.+Cultivated a distinctive and vibrant venue integral to Winter Park's cultural landscape, hosting a wide array of events ranging from weddings and wakes to birthdays, graduations, political fundraisers, educational receptions, and beyond. Show less