Nigel Bruce

Experience

• 

  WWP Training Ltd.

  Jan 1996 - Jan 1998

  IT Applications Training Consultant
• 

  Baker & McKenzie

  Jan 1999 - Jan 2004

  IT Desktop Support
• 

  Stevens & Bolton LLP

  Apr 2004 - Jul 2007

  IT Desktop Support
• 

  NetApp

  Aug 2007 - now

  The UK SAM role is a personalized proactive and preventive support service designed to maximize operational efficiency and minimize risk in a customer's environment. The UK SAM will act as a post sales proactive consultant, providing support centered strategic planning recommendations and best practices . SAM's develop an intimate understanding of their customer's operations and business goals and combine this personalized attention with inside access to knowledge, tools and resources. SAM's will also serve as a focal point, coordinating and facilitating all of a customer's support related activities. Show less Experienced Regional IT Support Manager leading a team of support analysts responsible for both onsite and offsite support of multiple NetApp service sites across the UK and Western Europe. Highly effective communicator and team leader with proven ability to build long-term relationships with both internal and external customers establishing a high level of confidence and trust. Primary objective is to constantly strive and continue to maintain first class IT support and solutions to NetApp customers throughout the EMEA regions. Show less

  • Keystone Customer Success Manager (EMEA)

    Jun 2022 - now

  • Support Account Manager (SAM)

    May 2014 - Jun 2022

  • Regional IT Manager UK & Western Europe

    Aug 2007 - May 2014