Grettel Figuls Montejo

Experience

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  ATP Internacional

  Jul 2008 - Sept 2009

  Administrative Assistant

  Receptionistweb designercustomer service and secretary

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  Stream Global Services

  Jul 2010 - May 2012

  Customer Service Agent

  Technical Support, Cancellations, billing and Retentions department.

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  Encore Capital Group

  Jun 2012 - Jun 2016

  Account Manager

  Assist clients with payment plans on the short or long term in order to help them with financial recovery, from old and new debts, through outbound and inbound calls. Soft collections and focused on giving the best service and good experience to the consumers.Help new employees with training and assist my supervisor when was needed.

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  Thermo Fisher Scientific

  Jul 2016 - Jul 2017

  Accounts Receivable Analyst (Credit & Collections Analyst)

  Migration Process Financial Shared Service CenterManage/Collect past due accounts, current accounts and bad debt balances.Work with internal/external clients.Business to business collections by e-mail and phone.AR Monthly Close.Research disputed delinquent balances.Manage customer Portals.Taxes.Billing Process .Oracle, SAP, Office( PowerPoint, Word, Outlook, Excel).Aging , PivotTable, VlookUp.Review Unapplied Receipts.Consolidations.

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  Cargill

  Aug 2017 - Oct 2019

  Accounts Receivable Analyst OTSC

  Financial Shared Service CenterCustomer accounts reconciliationsIdentify past-due accounts from customers and work according to the Collections process established by the Company.Work with internal/external clients.Research disputed delinquent balances.Manage customer Portals.SAP, Office( PowerPoint, Word, Outlook, Excel).Aging , PivotTable, VlookUp.Review Unapplied/ Misapplied Receipts.Support AR areas as cash applications, Credit Team, Disputes Department.Perform Collections Efforts B2B ( English/Spanish) by phone and Email. Provide training and help to new hires and coworkers from other departments. Send weekly reports with metrics information to the team.Strong attention to detail.Ability to work on own initiative in order to meet deadlines. Show less

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  Publicis Re:Sources

  Oct 2019 - now

  *Expertise in managing and overseeing the accounts receivable process to ensure timely collection of outstanding invoices.*Ability to develop and implement effective collection strategies to reduce overdue accounts.*Proven experience in leading, training, and mentoring a team of collections specialists to achieve performance targets and maintain high morale.*Strong skills in building and maintaining relationships with clients to facilitate prompt payments and resolve disputes.*Competence in analyzing existing processes and implementing improvements to enhance efficiency and effectiveness in collections operations.*Proficiency in analyzing financial data, including aging reports and DSO metrics, to identify trends and develop actionable insights.*Skilled in investigating and resolving billing discrepancies, payment issues, and client disputes in a timely and professional manner.*Excellent verbal and written communication skills for interacting with clients, team members, and senior management.*Strong negotiation skills.*Experienced in using ERP systems (SAP, Oracle, Get Paid) for managing accounts receivable and collections processes.*Proficient in using data analysis tools and generating reports to monitor collections performance and support decision-making.*knowledge of Microsoft Excel, Word, and PowerPoint for data management, documentation, and presentations.*Effective time management skills to prioritize tasks, meet deadlines, and manage multiple responsibilities simultaneously.*High attention to detail to ensure accuracy in financial transactions and documentation.*Experience in planning, execution, and monitoring of initiatives to optimize collections processes.*Ability to identify areas for improvement, develop innovative solutions, and implement changes to enhance team performance.*Ability to analyze and optimize business processes to enhance efficiency and effectiveness during and after migration. Show less

  • AR USA/CAN Supervisor

    Jul 2022 - now

  • Senior AR USA/CAN Collection Analyst

    Oct 2019 - Aug 2022