Awadhesh Kumar Gupta

Experience

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  IndiaMART InterMESH Limited

  Jul 1998 - Nov 2004

  Technical / development team lead

  * Developed IndiaMART.com CRM software called STS (Sales Tracking System), in Visual Basic and Perl. This tool was used to track IndiaMART customer accounts and their sales and marketing activities. Gradually added Query Tracking System, module to generate exporters, importers, buyers, sellers and service providers html pages automatically based on their mappings in different categories. * Developed: IndiaMART keyword-based search in Perl language, product catalog, online hotel booking system* Worked as web administrator to manage IndiaMART.com and its customer’s website and mail servers hosted on IndiaMART servers and technical support for these* Developed active-X control using (MAPI APIs) to attach any attachments programmatically and used that in bulk email software and STS to convert potential leads into sales automatically* Technical support to all employee’s desktop including setting up a new desktop, installing required software, troubleshooting technical issues to fix the problem Show less

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  R Systems

  Nov 2004 - Aug 2005

  Project Lead

  * I was hired to build a team of PERL developers for a PERL based project from US but unfortunately that project never came

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  Cisco

  Aug 2005 - Sept 2019

  Change Manager

  ++++ Change Manager role (for 4+ years in Cisco) +++++* Worked as Change Manager for Cisco’s most demanding external customers Bank of America & HSBC and Cisco’s internal customer CMS PlatOps (Platform Operations)* Chair CAB and ECAB meetings, issue agenda in advance to allow prior consideration, Authorize acceptable changes, Issue change schedules / change calendar etc.* Liaising with all necessary parties to coordinate change building, testing and implementation, in accordance with schedules* Software / hardware / infrastructure license management and working with 3rd party vendor and account team for renewal++++ Program management role (for 1.5 years in Cisco) ++++ * Worked as program managger for Cisco’s NCCM (Network Compliance and Configuration Management) tool* Responsible to prepare executive report of NCCM customer’s escalations and track, resolve customer issues and avoid escalations to higher level++++ Product management, product owner and business analyst role (for 2+ years in Cisco) ++++ * Owned / managed Cisco’s internal tool called CSTG - Support Central Tool. This tool was used to track Cisco’s Advanced Services customer’s renewal, cross charging, services offered, theater wise account reporting, sending reminders/alerts around important activities apart from tracking customer’s network health data. * Played multiple roles and acted as product manager, business analyst, project manager, SME, technical lead and database design architect++++ Team lead / Software developer role (for 5+ Years in Cisco) ++++ * Managed medium sized technical team of developers & delivered 18 RAT (Risk Analysis Tool) software releases/projects on time with quality* Made vital contribution in recruiting and building PERL developers team, staffing, mentoring, training new resources, annual performance review etc.* Liaising and contract negotiation with Cisco vendors for hiring new vendor resources Show less