Lisa Heng

Experience

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  Ace@Work Student Care

  Dec 2018 - May 2019

  Teacher

  • Performed in a fast-paced environment• Managed administrative matters• Ensured efficient operation of daily schedules• Assessed and initiated situations independently• Liaised with clients (resolved concerns & addressed enquiries)• Designed and executed lesson plans• Organized and led student activity projects

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  NielsenIQ

  Dec 2021 - Jun 2022

  Consumer Insights Operations

  • Worked on 8 different market research projects during the course of internship, servicing prominent Government and Commercial organizations • Aided Project Management team in crafting and organization of qualitative & quantitative questionnaires designed to understand more about consumer journey experiences, flagging data queries from large data sets consisting of more than 100,000 rows of unique data entries, and managing fieldwork operators in recruitment for focus group discussions• Aided Client Servicing team in communicating with external stakeholders and handling concerns• Aided Data Acquisition team in organization and weekly tracking of large data sets, resolving data queries, assisting with fieldwork operator trainings, expediting and supervision of fieldwork execution Show less

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  Kantar

  Jul 2022 - now

  Client Development Executive

  •Increased client awareness and understanding of Profiles’ capability and online panel services.•Checked feasibility based on client’s research specs using our internal systems, and through liaising with panel partners/suppliers to provide comprehensive and reliable advice to clients.•Prepared project costings and advised on timelines based on client’s research specs.•Collaborated closely with project managers, and panel partners to ensure that research studies run/close smoothly as per sold specifications•Ensured sold projects are aligned with commissioned specifications, solve project issues where needed•Responsible for outsourcing of quality samples within given budget. This includes vendor analysis, selection, engagement, maintaining a trustworthy relationship with partners. Show less