Martins Oluwabunmi

Experience

• 

  Federal Airports Authority of Nigeria

  Jun 2017 - Dec 2017

  Customer Service Representative

  Dealt with Passengers inquiries regarding the arrival and departure of flight.• Directed Passengers to their boarding gates• Attended to Passengers Complaints and requests.• Ensure the availability of flight schedules.

• 

  Deeq looks beauty place

  Jan 2018 - May 2019

  Operations Manager

  Overseeing general office operations Coordinating appointments Managing staff schedules Dealing with correspondence, complaints and queries Supervising and monitoring staff works

• 

  Ministry of Rural Development( NYSC).

  Jun 2019 - May 2020

  Personal Assistant

  • Assisted in processing of all documents and correspondents.• Assisted in the day to day administration of the ministry.• Managed filling systems.• Acted as a first point of contact and directed phone calls to the right channels• Reminded staffs of important tasks and deadlines

• 

  NII APPAREL FASHION HOUSE

  May 2020 - Apr 2021

  Logistics Officer/ Customer service representative

  Responded to customer complaints and inquiries.• Referred clients to proper channels.• Tracked and fixed shipping errors• Ensured that the quality of services meets the required standard.• Supervised dispatch for utmost output.• Oversaw all supply chain operations.• Organized and managed inventory, storage and transportation.

• 

  Pectratech Logistics Nigeria Limited

  Apr 2021 - now

  Logistics Manager

  Supervise logistics, and general supply chain operations• Utilize logistics IT to optimize operations.• Organize dispatch team, plan routes and process shipment.• Served as a critical link between dispatch and customer.• Co-ordinate with maintenance team for service and repairs.• Ensure that all operations adhere to laws and guidelines.• Increased customer base by a significant percentage within 3months.• Plan and monitor inbound and outgoing deliveries.Resolved customer complaints through innovative methods Show less