Susana Ramos

Lisboa, Lisbon, Portugal

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Timeline
About me
Corporate Key Account Manager | Altice Portugal
Education
- Universidade lusófona - centro universitário lisboa
  2005 - 2008
  Graduate applied communication: marketing, publicity and public relations
Experience
- Tmn-telecomunicações móveis nacionais, sa
  Mar 2002 - May 2005
  Business customers assistant manager
  Working as assistant at Corporate Customers Departement, giving support to a business customers manager.Group of customers included companies like Merck Sharp & Dohme, Aventis Pharma, Merck SA, Medinfar, Eurolabor SA and Others from other industries rather than farmaceutics, like TYCO Electronics, AIP, Solbi, etc.2.700 mobile cards to manage through this group of customers.Functions included direct relationship with customers.
- The phone house
  Jun 2005 - Sept 2009
  Business customers consultant
  Manage a group of business customers, promoting TMN's products and services to increase ARPU and Share of Wallet, maintaining business relationship.
- Portugal telecom
  Sept 2009 - now
  Ensure the account management of business customers selling integrated communications solutions to maximize PT penetration through the various customer segments and to ensure quality of service and customer loyalty (key metric: NPS - net promoter score).Characterize the specific business needs of each one of the portfolio customers and proactively detect and anticipate business opportunities in order to ensure objectives achievement.Control provisioning and implementation of sales and services, ensuring service quality and customer satisfaction.Monitor sales performance, ensuring service quality in the sale and after-sale customer base. Show less
  - Corporate Key Account Manager
    Apr 2014 - now
  - Business Customers Manager
    Sept 2009 - now
- Altice portugal
  Mar 2018 - now
  Corporate key account manager
Licenses & Certifications
- Fortinet certified fundamentals in cybersecurity - introduction to the threat landscape 2.0 self-paced
  Fortinet
  Feb 2025
- Fundamentos de gestão de tempo
  Linkedin
  Apr 2024
  View certificate
- Empowered communicator - advanced career empowerment training [ace academy]
  Mtw. communication as solution.
  Apr 2014
- Dynamic leadership - level 1
  Dynamic group consulting | assessment | training | coaching
  Feb 2014
Honors & Awards
- Awarded to Susana Ramos
  TOP TALENT – PT Portugal PT | HR - Human Resources - Heidrick & Struggles Apr 2013 Talent PT - all employees with consistent above average performance and development potencial (critical skills for PT).Main objectives: Identify the true talent, increase self knowledge and map skills, accelerate professional development, build a talent network, recognize and retain the best in class.Pre-assessment made to 1K employees (PT has more than 10K employees) to select 300 to assessment. Post-assessment matrix positioning to identify the 150 top talent… Show more Talent PT - all employees with consistent above average performance and development potencial (critical skills for PT).Main objectives: Identify the true talent, increase self knowledge and map skills, accelerate professional development, build a talent network, recognize and retain the best in class.Pre-assessment made to 1K employees (PT has more than 10K employees) to select 300 to assessment. Post-assessment matrix positioning to identify the 150 top talent employees.Development Plan: individual development and motivation plan built by the HR team to accelerate professional development. Show less
Volunteer Experience
- Programa Ronda da Caridade
  Issued by LEGIÃO DA BOA VONTADE on Aug 2011
  Associated with Susana Ramos